Apex City Quay Hotel & Spa in Dundee

🕗 opening times

comments 5

• en

  Susan Pullen

  :: 06 April 2018 01:27:23

  Lovely hotel but be wary of booking spa treatments. My friend and I had booked a spa package. We turned up early for our treatments knowing we'd have to complete health questionnaires. Our appointment was for 2.45pm. No one came near and we had to go back out to reception at 3.30pm to ask what the problem was. We discovered that our time slots had been given to a couple who stated they were on the spa package, they weren't! No one thought to ask for their names, so my friend and I were told we couldn't be taken for at least another hour. By this time we were so angry there was no point in having any treatments as the desired effect would have been diminished or lost entirely. On speaking with the spa assistant manager the next day, he was less than sympathetic and only served to resurrect our anger from the day before. We ended up being 'squeezed in' for a half hour treatment each, which was less than satisfactory. However, the hotel front office manager Lexy, was wonderful, taking money off the cost of our break and providing a free bottle of prosecco at dinner. The general manager, also has offered us a free overnight stay with our full one hour treatments at a date of our choosing. Overall, thumbs up to the Apex Hotel management, but sincere doubts over the spa assistant manager's attitude.

• en

  Alice Hanlon

  :: 03 April 2018 09:12:19

  What an amazing place to stay, the hotel is lovely, clean, spacious and bright, met family here for a three day break. Would go back again and again. It's the staff that make staying here so wonderful. They left a cake in my room as I was celebrating my 50th with a lovely card. Nothing was too difficult for the staff..They constantly went out of their way to ensure we were happy and taken care of. On our second night we ate here and were given free drinks for my birthday. I left here feeling very relaxed and looked after. This is a rare place and I've stayed in hundreds of hotels. This review only allows you to give five stars but that just doesn't feel enough for reviewing this hotel. A Gem.

• 

  Kirsty Dale

  :: 18 March 2018 21:40:14

  Jennifer on the hotel reception is needing cloned, she's incredibly efficient and friendly. The bed is like sleeping on a cloud, especially since Jennifer sorted us out some firmer pillows no bother. The bathroom is a proper wet room with a bath and toilet and you don't have to worry about paper thin walls. The samsung TV in the room is pretty big, you'd be happy enough to have it in your living room at home with all the usual freeview channels. Only loses a star due to the swimming pool being closed during our stay for renovation, I imagine when all the renovations are done we're going to need more stars to give. In addition to that the attached/in house restaurant (The Metro) is incredible - amazing food and great friendly staff, a must visit!

• en

  Christian East

  :: 09 February 2018 21:19:09

  Looks a bit dated from the outside... But inside is very impressive! Stayed here between Christmas and New Year and it did not disappoint. Rooms were modern, comfy and very well equipped (Galaxy hot chocolate!). The spa and leisure facilities were excellent and they are due to be updated soon too! Had a buffet breakfast which was tasty. There is a cost for parking however this can be claimed back when checking out the hotel. Staff were very nice and helpful.

• en

  Tom Savage

  :: 06 February 2018 12:17:44

  Top notch hotel. Can't find fault with anything. Staff were all friendly and attentive. Ideally situated. Modern. Clean. Great facilities. Large rooms. Cannot wait to come back. Xxx