Brook Hotel in Norwich

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comments 5

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  Paul Gavan

  :: 26 April 2018 15:08:42

  Disgraceful excuse for a hotel. Does not deserve it's 3 star rating. Broken / faulty equipment. After complaining about 1st room, I was moved rooms to one not suitable and told nothing else available. 2nd Room had faults but given hotel was fully booked I had no choice than to stay in this substandard hotel and hotel room. Staff gave differing excuses. I was amazed on checking out that the check out girl said I could have been moved again despite the manager stating on the evening that the 2nd room was the last available as they were fully booked. I do not appreciate being lied to on top of everything else. Avoid this hotel at all costs. I have put in a formal complaint and am interested to see how that is dealt with, if at all?

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  Paul Spencer

  :: 26 April 2018 13:36:46

  Night Porter was really good. I arrived very late and he was really welcoming. Building work started in another room at 8am and this woke me up.

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  Len Witts

  :: 16 April 2018 08:24:47

  Room heater was noisey. Bed was comfortable. Buffet breakfast. Eggs should be freshly cooked not left on a hotplate.

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  Roque Revill

  :: 08 February 2018 20:14:11

  Reasonably priced hotel. Dated decor and an awful bathroom with dreadful shower from mixer taps. Good parking. Staff are pleasant and helpful. Could do with an update to room. A better bar menu would also be good...though I didn't try the restaurant as it was virtually empty and felt 'dead'.

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  PW Hornsby

  :: 08 January 2018 15:30:55

  The communal parts of the hotel were lovely. The bar was clean and the breakfast was delicious, but could have been a bit warmer. The room we stayed in was very big but unfortunately dated and not very well cleaned. There was a thick old cobweb in the lower corner of the room by the bedside table. The bathroom was not too cramped but again, dated and unfortunately made it look a bit grubby. Staff were very friendly and helpful. We would stay again as an overnight guest