H. Samuel in Inverness

🕗 opening times

comments 3

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  elaine macfarlane

  :: 19 January 2018 21:28:30

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  Katie Grant

  :: 01 January 2018 08:08:46

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  Connor Milne

  :: 17 December 2017 21:08:21

  My fiancés ring had broken recently catching on a jumper as the claws holding the stone were sitting proud resulting in the claw snapping. It was put down to customer damage which seems ridiculous, more a manufacturing fault with the ring, claws shouldn’t be sitting proud enough to catch on clothing. The store manager, Mhari I believe, who we had the unfortunate experience of dealing with was awful. She was extremely dismissive and was not prepared to listen to anything we had to say. Her ‘Management’ of the situation was shocking. We only went in to have a conversation which she quickly turned in to arguments. If you are buying something from the store I’m sure your in for a pleasant experience, however if you have a complaint or dare to challenge the repair procedures you’d better have a thick skin and be prepared for a very unpleasant experience. Laughably the issue has been resolved however this review is more on the store manager who treats customers in a patronising and disgusting manner