H10 London Waterloo in London

🕗 opening times

comments 5

• en

  Loryn Papania

  :: 26 April 2018 14:46:36

  Lovely and centrally located hotel. Attentive staff. Skip the room service and find food around the hotel. Air conditioning isnt the best

• en

  Michelle Mcclain

  :: 21 April 2018 16:42:39

  I'm sure a really great place to stay.. When I thought i had lost my wallet there they were beyond helpful..They even checked surveillance cameras and all .Even when i wasn't a guest at there hotel. I had just stop there to use their restroom.

• 

  Jose Sol

  :: 11 March 2018 09:21:55

  Very good hotel with great location. Underground and trains very close. Good size of rooms fully equipped. The service is fantastic. You have different areas to work. Fantastic breakfast. I would definitely recommend this hotel. And if you have time...don't miss one dinner at the Spanish restaurant 302

• en

  Jan A. Heybroek

  :: 10 March 2018 12:02:32

  Stayed in the hotel during the 'beast from the east'. Mixed feelings about the hotel and especially the staff. I arrived with a red-eye flight in the hotel around 11a and had specifically asked for an early check-in. Despite several requests, I was not given a room to well past the normal check-in time of 2p. So I sat in the lobby for about 3 hours because outside it was snowing and nasty. No outreach from the hotel or even a cup of coffee to offset the wait. Once checked in, the room was nice especially for London standards. However staff remained so-so. One challenge is that many staff are Spanish (hotel part of a Spanish chain) and their English is at the level it should be. Second is that when you ask for something that is not completely scripted km, they have to discuss this with someone (management?) leaving you waiting for minutes only to come back with a negative answer and no solution. Case in point: due to the storm my travel plans changed and I had to leave a day early. So I wanted to cancel my room for the night, this proved impossible. Granted I was an hour outside the normal check-out time, but was earlier than the normal cancellation time and there were the special circumstances of this massive storm that choked London and the UK. No mercy, I just had to pay for that extra night which the hotel could resell actually. Long detailed story to say that while technically the hotel is good, staff if not and they are critically important for the overall experience.

• 

  Simon Myhill

  :: 09 March 2018 08:38:53

  Lovely hotel in a good location. Part of a red letter Day, service was great and room was plush and perfect for myself and my wife. We had a double room on one of the top floors, great view and no worries about sound pollution etc. Would highly recommend.