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Riverside Drive, Liverpool L3 4EN, Wielka Brytania
contacts phone: +44 151 559 3000
website: hatfields.co.uk
larger map & directionsLatitude: 53.379002, Longitude: -2.97121
John Cadigan
::A special thanks to Shirley Porter for sorting my Discovery 4 handsfree problem. It was in a few times to get fixed and various parts replaced but no joy. Both Shirley; John the Workshop Manager and his team did not give up and after a bit more detective work a broken wire in the steering wheel was discovered. It was great to have my car returned by Ian all washed and clean. Thanks to Shirley for coordinating everything.
Mikey Powell
::A cautionary tale... I booked my Freelander2 in to Hatfields after being stuck in restricted performance mode since December, when my brother, who's a great mechanic, tried for days to replace the EGR valve which was showing as a fault and frustratingly positioned right at the back of the engine in a really awkward spot. Unfortunately after all his efforts the car wasn’t showing any signs of improvement and he didn’t have a computer to update the engine software to recognise the new valve, so I had little choice but to book it in to Hatfields for a diagnostic. I gave the advisor the info about the EGR replacement and that the car wouldn't start if the blanking plate was removed, as the valve was stuck in the open position. After a few hours I get a call from them to say the new EGR valve needed replacing (although my brother fitted a new one), there was also water in the system (which turned out to be condensation from the EGR valve being open) and the throttle body would need replacing. I was also advised that there was a strong smell of diesel coming from the engine; all accumulating to nearly £1,000 in labour that didn't include parts! It all sounded really serious, but I simply couldn’t afford that and had to collect the car feeling at a loss of what to do next. I then start the car and notice no smell of diesel and as if by magic, the EGR valve that my brother fitted was working and not showing as a fault. It seems that it only needed a software update, as my brother said all along. Total cost = £162. What disturbs me is that it could've cost me over £1,000 more for the very same outcome. I pity others who may have similar problems and not have the insight I've had, especially when they may be being opportunistically exploited purely for financial gain, as it seemed in my case. However, the two stars are for their service advisor Shirley who seemed friendly and supportive and my car had been washed and cleaned. I would advise anyone reading this to be weary and better informed before agreeing to expensive repairs that may not need repairing after all.
Leo Silverwood
::Very nice place nice staff very nice car park. Cars were in great condition overall very nice
Chris Bawden
::When buying my range rover 2 years ago, the sales guy was lovely. He couldn't do enough for you. However this changes with the service team. They don't care, there rude, unhelpful and truly disorganized. I had a fault on the center entertainment console around June 2017, intermittent. Sat Nav, radio, Dab all not working. I waited 5 weeks for a appointment, and the day it was due to go in, the fault was not showing. Being intermittent and having waiting so long for a appointment i took the car in, explained the issues. 2 days later they told me there was no fault. They wouldn't look at it again and we're very dismissive. Then in December the fault returned, this time it was completely off. I called and was told it would be 6 weeks for a appointment. I explained that the cars warranty runs out next month in January and I was told by the very rude lady on the phone, that when the warranty runs out, it's out and they cant help. Long story short, I took the car back over a week ago, and got it back today. Working fine, however the lady in service reception were rude and very abrupt. She said the car is outside of warranty, so even if the same part they have just repaired goes faulty, they won't do anything unless I pay for the repair. I tried to explain that it seems unfair to take such a stance since they should of repaired it on my first visit but she decided to simply repeat the same thing 5 times before I gave up. I would never buy a car from them again! They really need to hire some better staff who understand what customer service is.
Jim Franklin
::We went to look at a used Evoques but said we wanted to look at the cars inside that we couldn't afford first - they were happy for us to mooch about. we settled on a used 17 plate and the salesman (Marcus) gave a step by step guide to my partner who was test driving. the drive was unhurried and Marcus was a true gentleman all the way. At the end we explained that I was waiting on some finance options maturing shortly (3-4 weeks). Marcus remained professional and not at all dismissive (as I have seen elsewhere). If you need a new or used Range Rover, you would be in excellent hands here.