Mama Mia Pizza in Birmingham

🕗 opening times

comments 5

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  Em Ka

  :: 12 March 2018 13:50:20

  I've never been so angry at a pizza place in my life. Ordered via just eat, and my order was a Chinese chicken and pineapple pizza, with a can of Rubicon, deep pan. The pizza arrived, significantly later than stated, and it was cold by the time it arrived. Opening the box, I saw it also had peppers on it, of which I hate. So I picked these off, and took a bite of the pizza. My mouth was on fire and so I took the pizza apart to realise it was coated in spicy beef, as well as the chicken not being Chinese and instead tikka. My Rubicon was infact coke, which I don't drink as it's too high in caffeine and I'm pregnant. Also my deep pan was infact thin crust. We called and got no answer from the pizza house and so contacted just eat and got the same "no one's picking up the phone". Disappointed is an understatement.

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  Plania

  :: 10 March 2018 21:46:21

  Wow, this was my second time ordering from here, and I'm quite frankly really annoyed about the treatment I got. Yeah, it's cheap, but that's probably because of their appalling customer service. I found them through Just Eat, and one part of my order was missing. So I called them up to enquire, and was met with general rudeness on the other side! The guy on the phone wasn't keen to listen to me, and kept telling me what I'd ordered. Funny enough, I think I would know my own order. Turns out, he'd heard my house number wrong over the phone. Fair enough. But when I told him, he kept repeating it differently, and would get angry at me when I corrected him- strangely, I want my order to arrive at my house! Anyway, after telling his colleagues the wrong number (I could hear him calling to them over the phone.....) I tried to tell him my ACTUAL house number, only to be told, in these exact words, 'Yeah, whatever. It'll be sent over'. And then he hung up. Wow. 10/10 NEVER ordering from here again. I would much rather spend a bit more money then take my time being snapped at over the phone for wanting my food to reach the right place!

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  john L

  :: 12 December 2017 21:46:44

  Have been eating from here for a few years now and was even happy to pay for delivery. Have never had an issue untill I was happy to let a driver off about change who assured me it would be taken off our next order (was just over £5). Simply rang up to enquiry weather it still stood a few days later and was passed around untill a manager answered. I told him the situation but was replied to with aggression and indirect blame about the problem. I’m happy to pay for more expensive food even if the food isn’t as good simply because of their poor customer service, I don’t think I’d have cared if it was handled in a better manner! Sad to say I’ll not be eating from here for a long time.

• en

  Brenda

  :: 02 December 2017 10:56:40

  Wonder if they've changed management. Been using for 15+ years but last night waited an hour for garlic bread inedibly burnt, no point in BOGOF if both pizzas are overcooked and the delivery driver was positively rude. Telephoned from the middle of the road (there was a parking space) and asked me to come to the door and collect food! What's that all about?

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  Mohammed Nadeem

  :: 17 August 2017 00:21:53

  Ordered at 2am food arrived within 15-20 minutes, very impressive! The large donner with chips Was extremely delicious, the garlic bread was great and so were the fries. I highly recommend this place!! And will definitely be ordering form here again :)