Marshall Mercedes-Benz of Southampton in Hampshire

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comments 5

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  Anthony O'Shea

  :: 25 March 2018 04:13:06

  What a fantastic experience it was to be so well looked after by Georgie Thompson from their sales department. She is an absolute credit to this dealership and looked after me with utmost professionalism and friendliness. Nothing was too much trouble and made the whole buying experience a pleasurable one. Thanks again Georgie.

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  Carrie Howell

  :: 13 March 2018 15:52:46

  Visited the service department today to book my car in to replace a leaking windscreen wiper reservoir. There is no reception desk or bell in the service area and getting served depends upon someone in the back office noticing you are waiting. When someone did come to see me they said they had to go and get their laptop to book me in and disappeared into the back office. 15 minutes later I had to stick my head round the door and ask whether I had been forgotten? Apparently I hadn't been but, at this point, the gentleman I saw originally sent a colleague out to see me. He explained that his colleague had already been dealing with another client when I first arrived and apologised for the delay. I wouldn't normally write a review but, unfortunately, today's experience is the second time I have visited the service department in the last 4 months & received a poor level of customer service. On 23/11/17 I called to get advice on a suitable battery/trickle charger for my SL350. The guy who served me said that they "couldn't advise me or make a recommendation in this respect" When I pointed out that my handbook advises me to discuss this issue with an appointed Mercedes garage, and that, if they can't provide advice, then who can, he reluctantly went off to seek advice. Eventually I was referred to the parts department & I purchased the requisite charger. These experiences have left me feeling that this dealership do not value their customers, and I will seriously have to consider taking my car elsewhere to get it serviced.

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  Reuben Manning

  :: 11 March 2018 00:44:40

  Got a fairly decent deal on a very nice A45. The one I was told I was test driving was unexplainably unavailable. But that didn't matter as the one I ended up test driving was the one I wanted anyway. Wasn't to pressured during the sales process, I was made to feel very relaxed on the test drive and could drive it how I wanted, though the theatrics of disappearing to talk to a manager a few times was a bit of a time waste. Car was delivered on the date promised and perfect condition. The car has since been back for warranty work and it was handled very professionally by the in-house team, the work appears to be a very high standard and gave me confidence to sign up for a service plan with them - however the initial request through the phone/internet chat/email was difficult, had to try each method to get an appointment and was poorly scheduled by the first point of contact. Bit of a mixed bag and seems very much luck of who you get on the day. If the admin was as consistent as the sales/service guys I dealt directly with in-store, it would be a 5 Star review

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  David and Jenny Chan

  :: 04 February 2018 13:18:46

  We have used this Mercedes dealership for over 9 years but now live mainly in France. During a trip back to the UK we called in to ask about having a reverse camera fitted to our 3.5 year old E Class estate car. It took 1.5 hours to obtain a quote which was £1,077. A quote from our local Mercedes dealer was £845 and the quote was emailed to us as they didn’t want to keep us hanging around waiting for it. The biggest shock was obtaining a quote for the B service from the French Mercedes dealership - Southampton had quoted for the same service but added a fuel and air filter for a price of £659; the French dealership double checked when we queried their quote for €291.34 ( £262.47) and confirmed the filters were not yet required.

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  Tracey Hanson

  :: 02 February 2018 09:23:52

  My husband leased a Mercedes through Mercedes-Benz Finance but unfortunately due to change in jobs now has to return/sell the vehicle. My husband has left several messages for Richard to call him back to discuss Mercedes "buying" the vehicle back. We are still waiting for someone to contact us. Seems Mercedes are keen to sell your their cars but not so much in customer service afterwards....