Mercure Cardiff Holland House Hotel and Spa in Cardiff

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comments 5

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  Shane Tungate

  :: 30 March 2018 06:05:26

  On arrival there is space at the front of the Hotel to drive up and get your cases into the reception area which is good, thing because if you cannot get into there underground Car Park the next available Car Park is a 5 to 10 minute walk away at the NCP. The car park is £12 or £12.50 can't remember off the top of my head and is quite tight and is on a first come first served basis, i think it's silly that you can not book a spot in advance. Booking in was quiet long winded as they had that afternoon had to reboot the computer system and this was causing difficulties in accessing your rooms with the keys, it took 3 attempts to get a key that would operate the door, due to the time this was taking we ended up waiting in the bar and having a drink. The first room we were given we turned down as it was dirty and not very well presented. The bathroom had clearly not been cleaned, with unmentionables in the toilet. We were upgraded to a bigger room which was at least clean. Both rooms were chilly, the second one i can accept, but the first one i can't, i think when the rooms are cleaned and prepared for the new guests it would make sense to put the heating on prior to the guests arrival, but as the room had clearly not been cleaned properly if at all this was not done. We had both dinner and breakfast in the hotel which was nice and presented well, I feel the restaurant menu was quiet small and needed more options, and sadly a little expensive. Breakfast was very good you had a good selection which would cater for most people. We didn't have time to explore anymore of the hotels facilities so there is nothing i can really add, except to say on are next visit to Cardiff this hotel will not be first choice.

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  Margaret Pullen

  :: 27 March 2018 16:49:19

  Nice hotel. Staff very helpful and friendly. We stayed in a Privilege room which was nothing special except for the fact that it was on the corner of the building with windows on 2 sides so we had a fab view from the 12th floor. The bath was really deep and wide but had no handles to assist getting in and out. Food was very nice.

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  Mags Pullen

  :: 27 March 2018 15:07:03

  Lovely, friendly staff. Really nice deep and wide bath but, sadly, no handles to help you in or out. Food good. We had a Privilege room which was nothing special except for the fact it was on the corner on level 12 so we had 2 big windows with long ranging views. 5 minutes walk from the centre and Queen St. Station.

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  Elena Varela Fuentes

  :: 20 March 2018 18:49:02

  Convenient location, with parking on site which I needed, staff are super friendly, bar and restaurant very nice, I only had a light lunch but it was very nice. Room was spacious, very clean, comfy bed, no noise from other rooms. Check- in was ever so slow, they seemed to be having technical problems, and only one person on the desk. Two other staff came, as there was a queu of guests waiting to check in, and they were very apologetic about the delay, gave me a drinks voucher to make up for the wait, which was a nice touch. Tried the pool and steam room/sauna, very nice, though the pool was dark! Very odd. Didn't have time for spa treatments, but it was perfect for a short one-night stay. I will be returning.

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  Rachel Heath

  :: 18 February 2018 14:31:38

  Lovely hotel with a few luxury details. Very friendly staff, especially in restaurant. Had lovely spa treatments and enjoyed the relaxation room after. Pool and jacuzzi could be hotter. Food facilities in room, some features could be modernised. Delicious 3 course meal in restaurant and good variety at breakfast.