Mercure Chester Abbots Well Hotel in Christleton

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comments 5

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  Ben Fake

  :: 26 March 2018 23:14:41

  Whilst first impressions were good, in that the communal areas were spacious and contemporary, the room I found myself in was neither of these things. There was limited storage space, the bathroom was in a less than ideal state of repair and it's no exaggeration to say that every floorboard in the room squeaked. Sound carries between rooms, especially bathrooms. It was however clean, the bed comfortable and the staff faultless. A solid 3 stars, no way a 4.

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  Jim Gayes

  :: 11 February 2018 07:14:21

  Slightly disappointed with our visit. There didn't seem to be many waiting staff on duty. When we entered the restaurant we waited quite some time for a member of staff to appear to take us to our seat. Later on we noticed a similar experience for a single gentleman waiting to use the restaurant. He actually gave up waiting and went and got himself a menu and found his own place to sit. The restaurant was quite quiet at the time with only ourselves, two other couples and a small party of 6-8 people, so they were not rushed off their feet.

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  Dan Bholah

  :: 10 February 2018 11:17:19

  Nice hotel. Modern design. Spa nice and warm. Pool had swimming lessons going on at the time of our visit. But we stayed in the spa so no problem. Dinner was nice, staff friendly and helpful. Breakfast was also spot on with plenty of choice from cereal, fresh fruit and full fried breakfast. Again all the staff were exceptionally nice and helpful. Only 9 minuets from Chester zoo. Will visit again.

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  Kathryn George

  :: 08 January 2018 17:05:22

  Conveniently located for the park and ride and approximately 10 minutes to the zoo and Cheshire Oaks. The spa is not large but it was quiet when we visited so not a problem. Breakfast was very good with a range of self service options and the bar also had a good selection. I booked a double and had a large and comfortable bed in a large room. The hotel is not a luxury choice as it requires a bit more attention to detail and refurbishment in some areas. Also the shower took a very long time to get hot. Overall a convenient location but maybe avoid during peak times if you want to use the spa.

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  Steven Peterson

  :: 30 December 2017 18:35:42

  The hotel is very nice. The staff in the hotel are very friendly and always happy to help. Rooms are very clean and the bed are very comfy. Housekeeping staff are exceptional. Not all rooms have mini fridges but some do, you can request one and if one is available they will add it. There was an error in our booking so the disabled room, for my parents, was not available for all nights but the staff did their best. The food in the hotel was very nice. We did have to send one meal back as it was cold but they were happy to sort it. One member of our party was ill and the staff and house keeping made every effort to help, supplying chilled water in a jug and a cup of hot honey and lemon. Cost of drinks are slightly above average. There is a Gym, Pool, Sauna and Jacuzzi. The gym staff are exceptional. There is disabled access to the gym and pool. Sadly, both disabled stair lifts were out of order and watch out for the disabled automatic door as it closed on our wheel chair and closed again as my mum was going through, but pressing the button opens it again instantly. All in all a really good hotel.