closed
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56, Crwys Road, CF24 4NN, Cardiff, Cardiff, GB Reino Unido
contacts phone: +44 29 2039 6969
website: pizzahut.co.uk
larger map & directionsLatitude: 51.4950679, Longitude: -3.1772712
Mariam R
::Ordered a pizza today for collection. When we opened it at home it was a classic base rather then deep pan. Rang them to tell them and first the lady said we need to come back to show her the pizza and collect new one. We said we would not come back we live 5 min away. She put us on hold to ask her manager. She then said we could have a free pizza next time. She the put us on hold again and then said no that's what we had ordered. Rather then arguing with her after being put on hold 3 times I just Told her forget it as which she made no attempt to resolve or apologise. Awful service ruined our dinner
evan jennings
::You’ve got more chance of seeing the Lock Ness Monster than these people answering the phone! Waited over 1.5 hours when they said it would be 40 minutes. Wouldn’t have minded so much if they answered the phone. Yet again my mistake as I should have known they were slow when it took 3 tries to call them just to order the pizza!! What a disgrace! Deserves 0 stars. Go elsewhere.
Ryan Hawkins
::**edit** FOR EVERYONE'S INFORMATION IF YOU'VE HAD THE SAME ISSUE AS US - Partner spoke to staff in store when he got there, found out they have two store staff members and only the one driver. Which is ridiculous, especially on a weekend. Thankfully, they gave us a refund and remade the order there and then despite the order being sent out shortly before partner got there (I mean, that should've happened an hour and a half before that but whatever). Will definitely avoid ordering for delivery from this store again. We could've walked into town, eaten at the restaurant and been home in the time it took us to get our order. *currently awaiting order but having same issue as most other reviews. Phone no. provided either doesn't work or just keeps ringing. Called main customer services to find out what's happening and they say that loads of people have called tonight about this store w/same issue!! We're lazy and ordered delivery even though it's just down the road, so partner is currently on his way to the store to complain. Absolute joke.
Alfie Lee
::Absolute joke of s service. Ordered my pizza 2 hours ago and haven't heard nothing from them and when I ring the branch they either ignore my call or put me on hold. ABSOLUTELY DISGUSTING SERVICE. What an absolute joke!
Kawthar Adawi
::WORST EXPERIENCE EVER DOESN'T EVEN DESERVE ONE STAR.. It says it will take 25-35 min and now it been OVER TWO hours. The branch is not picking up and the two numbers on contact us page do NOT pickup too. It is a mistake to pay online I wish I didn't so I can ignore them when they deliver. Two hours could been spent on the way to the restaurant and have my dinner and got back home. For certain will not order again