Royal Albion Hotel in Brighton

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comments 5

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  Tracey Woodhouse

  :: 07 April 2018 00:49:33

  Absolutely disgusting. First room was so bad I had to complain about bodily fluids on the bed sheets. They tried to tell me they could change bed sheets and I refused they're offer. After being told hotel was fully booked I demanded my money back. Suddenly they found an available room. It looked better and after stripping bed. All seemed well untill the morning. Ceiling was almost falling down in bathroom. Myself and husband wok up covered in bed bug bites. And the 2 extra pillows were stained with what I think was vomit. I have photo's of everything. You are welcome to request the photos. Absolutely disgusting. Will be seeing a solicitor if I don't get my money back AND compensation. First room 306. Second room 252. Staff very rude.

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  Samantha Perry

  :: 05 April 2018 17:36:38

  The only reason this place even gets a star is because of the beautiful sea view. We simply popped in for a drink and bite to eat and the food was terrible. Frozen fish and chips in a place right by the sea?! I now understand why payment was requested before our food was served, bevauae we certainly would not have paid if we knew what we were getting. This hotel/restaurant is in an incredible location with an incredible view and could truly be something wonderful if anyone cared about it.

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  almantas matukaitis

  :: 31 March 2018 22:54:48

  So disgusting room! Charged us £140 for a night. I have booked upper floor room and when we arrive we got in the basement! So dirty hotel and rooms. Would not recommend to anyone. Sign no smoking but all room stinks cigaretes. The worst hotel ever seen

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  Barbara James

  :: 29 March 2018 14:01:34

  Very good value. Pleasant staff. Bedroom with sea view. Entertainment each evening in lounge. We went with a coach party.

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  MrKgroarke

  :: 20 March 2018 20:50:30

  THE WORST TREATMENT AND CUSTOMER SERVICE!!! LARGE GROUPS – DO NOT BOOK We had booked a 17 twin rooms to stay at the ROYAL ALBION HOTEL, BRIGHTON– Part of BRITANNIA HOTELS. The rooms were booked for the first weekend in March This was the weekend of the severe weather (THE WORST SINCE 1982!) and unfortunately all flights in and out of the UK were cancelled. We gave the Hotel notice in advance that our booking may be affected due to the snow and storms. However, despite a status red weather warning and a shutdown of all airports …The hotel have refused to refund us our money. The hotel has not shown one bit of decency for the situation and are withholding €4000 illegally. I spoke to the manager of the Hotel, Nick, and explained that the cancellation was out of our hands but they still refuse to refund and showed no sympathy, offering 10%. We could understand if we cancelled but given the severe weather and shut down of airports we expected a large chain like BRITANNIA HOTELS to be understanding of these circumstances. We told the management that we would accept a 50% refund but they have refused completely. We are in the process of pursuing legal action to retrieve our money but NOTE TO ALL LARGE GROUPS- DO NOT BOOK THIS HOTEL! We assumed a large chain such as BRITANNIA HOTELS would treat their customers honestly and fairly but WE COULD NOT HAVE BEEN MORE WRONG!!!