The Crown Manor House Hotel i Lyndhurst

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kommentar 5

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  James Gatt

  :: 11 April 2018 21:51:23

  Brilliant, attentive and friendly staff. My room was comfortably cosy and the location amongst the new forest could not be better.

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  Nisa Aslam

  :: 06 February 2018 23:59:42

  Terrible experience for me and my family: I stayed here for a weekend with my husband and two young daughters in the summer of 2017 and was appalled by the way this Hotel treats customers from start to finish. During the hot summer months of August, the towel rail in our en-suite bathroom was set to an unbearably high temperature so that when I accidentally brushed the rail – for a very short period of time and without applying much pressure – I was severely burnt and ended up suffered from scarring which covers my forearm . I still bear these scars now, several months on. There were no warning signs about the temperature of the towel rail and it was clearly unsuitable for guests and presented a hazard. When I reported the incident to the receptionist at the time, I assumed (wrongly) that some action would be taken. Instead: - No investigation took place, and no one came to visit the room for the rest of our stay to check on the heater, or the damage to my arm; and - Despite filling in an incident form, no one has contacted me since to discuss the incident and no apology has been forthcoming. I suffered burns over 2% of my total body surface area and had to visit A & E the next day for several hours to have the wound treated. The scarring still affects my fashion choices today, as I would rather not wear short sleeves and expose the scarring to other people for fear of questioning. I suspect this will be the case for many years to come. What is so offensive about the whole incident is that the Hotel has not even had the decency to acknowledge my situation or apologise. If you care about the safety of you and your children, customer service and/or respect, do not stay here.

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  Caroline Hann

  :: 13 January 2018 11:35:52

  I stayed here for the Christmas season, arriving Christmas Eve and leaving on boxing day. It was about £375 for the two nights. The room I had was on the third floor. Whilst very compact ( the footprint of the sleeping quarters was barely larger than a king size bed), the room was well appointed, comfortable and clean. The staff were attentive, hospitable and pleasant. Despite having to work during the holiday period, which I doubt many people enjoy, they maintained an unfailing good cheer. A couple of the meals were buffet style, but the hot meals were delicious and clearly made using high quality ingredients. The breakfast sausages were outstanding, and the beef sirloin served for Christmas dinner was superb and cooked perfectly. The à la carte menu was what may be considered pricey, but if the quality is consistent with the meals I enjoyed, it would still represent good value for money. The public rooms of the hotel are very comfortable and homey. They have a traditional feel, especially in the library with its large open fire. The entire experience of staying here for Christmas is highly recommended. Many of the patrons in the hotel for the festive period had obviously stated several times before, suggesting that this has become a favourite seasonal tradition for some. I can understand why that would be the case, and plan to book again for 2018.

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  Angela

  :: 08 January 2018 16:40:39

  Spent here 3 nights for my birthday and I couldn't recommend it enough ! The hotel boasts a classic and elegant interior with a large number of comfortable chairs and sofas perfect for relaxing with a drink or book. There's a fireplace which really brings it all together and adds to the quaint atmosphere. All the staff were attentive, chatty and friendly and generally a great group of characters! They didn't hesitate to make our stay as pleasant as possible. The room we stayed in had all the amenities listed and everything worked great as well as being clean. The bed was extremely comfortable and I slept very well. As for food - my boyfriend and I (I had veggie dishes and he had meat) both couldn't compliment it enough. Same could be said for the drinks, the selection of gins is impeccable. Overall I had a great stay and would definitely recommend it!

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  Jeff Tabrum

  :: 02 October 2017 18:35:37

  AN absolutely lovely stay in a beautiful village in the New Forest. We had a magnificent dinner that was well worth the price. The room and bed were comfortable. The rainfall shower was a treat. Their breakfast buffet was tasty. And the staff were all very attentive and personable.