The Library in London

🕗 opening times

comments 5

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  Rebecca Howarth

  :: 25 March 2018 22:13:46

  I cannot stress how absolutely appalled I am with this business. After spending a fortune in advance for a meal (for a 30th), which was rescheduled by them to 3 months after the original date booked, we turned up on the day to be told they couldn't seat us at all and couldn't offer us an alternative reservation for the supper we had booked. They then refused to provide us a refund there and then despite having had our money for months, and tried to force us to take a 'voucher' for another dinner or hotel stay instead of returning our money, which we of course declined. It took weeks for us to finally get a refund for the meal, and numerous emails on our part (many of which were completely ignored). As per our rights as a consumer, we asked them to refund us for extra expense caused by their incompetence (as we had travelled to London especially for the occasion and had to pay for another meal), and they agreed to refund this in the form of a replacement dinner to the same cost. Unfortunately for us, since agreeing to this they have yet to respond to any of our emails to confirm a date and time for this meal (we've been emailing them over 3 months). The business is a joke, the customer service is non existent and I cannot stress how much you should avoid this place. Certainly don'y pay for anything up front. At this point I'll be taking the complaint to Trading Standards as well.

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  Sophie Alabaster

  :: 20 December 2017 17:08:13

  Crooks - sold tickets to an event that they did not deliver. Refuse to reply to complaints or do anything about them. The food is terrible, best to avoid

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  Piers Rudgard-Redsell

  :: 02 December 2017 18:12:32

  Cool bar

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  Jeremy Dent

  :: 22 November 2017 11:04:47

  Club not a bookshop. Quirky and convenient.

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  Error inscript

  :: 01 October 2017 15:13:41

  It is a library with books.