The New Ellington in Leeds

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comments 5

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  Niccolas Irvin

  :: 28 January 2018 12:01:03

  Initial reaction was good, the location is close to the centre and receptionist was welcoming. Upon arrival to the room things didn't look so good. Rooms are not maintained to a high enough standard to warrant 4*, stains around the bed are quite frankly disgusting. Heating didn't work, which seems to be reported frequently in recent reviews. As such we attempted to call reception, however the phone has no power and after pulling out the cables we found even the phone line wasn't connected. So after visiting reception a total of 4 times to resolve the issue we eventually were given a stand alone heater which is fair given it appears the whole heating system is broken however the constant need to hassle staff for something to be done about it takes away from the gesture somewhat. Sleep wise room 106 is a bit noisy. The flag outside appears to have lost a bolt and come loose, causing a loud rattling throughout in windy conditions. Again the whole place just appears to be lacking attention and in need of maintenance. After all this disappointment a morning coffee to start the day fell short as the Nespresso machine in our room was also on the 'needs maintenance' list. All in all, this was an exceptionally disappointing stay. The hotel is undeserving of its current rating and the whole place is in desperate need of attention from both a facility and customer service point of view. I would encourage anyone looking at this hotel to read more recent reviews as you will find many similar experiences to this.

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  Andrew Sykes

  :: 29 December 2017 17:50:19

  My fav hotel in Leeds. Lovely staff. Just out of the way in a perfect location. Rooms are spacious and each room is different in design. If your staying in Leeds.. this is the place to consider.

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  Richard Allen

  :: 24 December 2017 21:21:36

  Every time I visit Leeds, I always stay here. It's a great location, being only a few minutes walk from the station and city centre. The rooms are a decent size, with a great shower..but the bed....it's massive, and very comfy - always a great night sleep. To top it off, there is a fantastic gin bar here win a large variety of gins and the breakfast is super tasty. All in all, a great place to stay if you're in Leeds.

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  Barry Howard

  :: 04 December 2017 18:52:04

  Very nice boutique hotel. Great restaurant but I was closed when we were there. So we had to go to the lovely Thai restaurant next door. Great gin bar too.

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  Natalie Thompson

  :: 12 September 2017 17:52:59

  I stayed here with a friend of mine and I can say hand on heart that I've never stayed in a nicer place. All staff members were very helpful and kind and made us feel so welcome and they couldn't do enough for us. The room we stayed in was perfect, really nice and comfortable and well maintained and cleaned. Service at breakfast was spot on and the food was flawless. The manager was so helpful and kind and made us feel so welcome. I can recommend this hotel to everyone, you won't want to leave. Thank you for having us and we will be back in a few weeks to stay again. Xx