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Car Rental Reception Building, Edinburgh Airport, Ingliston, Edinburgh EH12 9FT, UK
contacts phone: +44 333 332 1222
website: www.thrifty.co.uk
larger map & directionsLatitude: 55.9458998, Longitude: -3.3594639
Keira Fulford
::Horrible，guide us to the wrong place, paid the charge for entering and exit...
Gordon Ovens
::We hired a Jaguar for 10 days. Unfortunately on the first day I had a puncture/damaged tyre which could not be repaired as it was evening time. Thrifty arranged the collection of the car and we took it back to the airport. They gave us another car within an hour. The service from all Trifty staff was very good. When we dropped off the replacement car at the end of the rental all the paperwork was ready and they took time to explain the charges for the damaged tyre and how to claim on my insurance. Also my rental deposit was returned back to my credit card the same day as I returned the car. Great service. We will use again for sure.
Shradha Kapoor
::I booked a Jaguar for 4 days with rentalcars. The terms and conditions of rental cars stated that the minimum age to drive this car is 21 years old. Thrifty later told me that they would give me a Vauxhall Astra and rentalcars would compensate me later. I tried calling your customer service 7-8 times and no one picked up. I am yet due to receive a partial refund as per your agents discussion with thrifty in front of me. I've stopped trying to call but if you can give me the number of someone I could speak to that would be great. Thank you.
Sebastian H
::Worst experience you can get! We booked a rental car and were charged 250 GBP after we returned the car without any damage and a full gas tank. We were forced to sign the from, that the car is checked in the morning of the next day. When I said, that I don't want to I was told, that I have to and: "what you are looking for is trust". I know why I don't trust Thrifty. It's because they can Charge you for whatever damage they want.
Sheila Cook
::Do read and take in to consideration all the posts. Thrifty is not organized, cometely unreasonable with charges. You pay a ton in administration fees (especially with exchange rates if you are from the US) Completely unreasonable damage charges. They will charge long after you have left and won't go over the car with you, so they can make up whatever charges they want about "damage." Just as others have written, they will make up damages that aren't there. I got a 300 pound and 50 pound administration fee charge for something made up about the tire, again same experience others have had. AVOID! Especially if you are from the US, they will take advantage of you. Very disappointed and to be honest mad. I will never give the my business nor let my friends and family. They are not "thrifty" go for another rental car company. Hertz seems to be more honest, I am going back to them.