TUI Holiday Store in Plymouth

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comments 4

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  Paco Clapham

  :: 18 April 2018 13:56:43

  After receiving an E-mail just 14 days before our holiday to Mexico telling us the pool was closed in our booked hotel. We were absoloutely gutted we'd either have to cancel or choose 1 of 3 other hotels which were not anything like we'd booked! Fearing we'd have to settle for cancelling our holiday we dealt with a lady called Michelle in the Plymouth city centre branch. Most wonderful travel agent I've ever dealt with. Not only did she end up getting us a better hotel after being told the day before we couldn't. She also gave us a massive reduction on the extra we had to pay. I was ready to take to social media and totally rubbish TUI for what had happened and take my custom elsewhere. However Michelle is a credit to your branch and if not for het our holiday dream would have been ruined. So we'd like to personally thank Michelle and if anyone reads this to know she is a credit to you. You should be proud to have her on your team.

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  Gillian Crews

  :: 09 February 2018 14:10:43

  Staff very friendly and helpful this is the 2nd time i have used them and would carry on using them

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  Simone Vinecombe

  :: 15 May 2017 10:39:43

  Never book anywhere else so polite and friendly cant do enough for you holidays are amazing to highly recommend

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  Rian Pickard

  :: 09 January 2017 21:28:17