Twins Dry Cleaners, Alteration and Repairs in London

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comments 5

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  Shaping2 Startups

  :: 01 February 2018 13:53:47

  I asked Twins Dry Cleaners to clean my one week old chinos, which I had worn 2-3 times so far (basically brand new). The chinos had some smaller mud stains on their legs due to the wet & muddy weather and I thought that having them cleaned should not be a major issue. Very negative surprise when collecting the chinos: the fabric was bleached heavily at various parts (see photo, these stains were found on many other parts as well) so that I can throw the garment away. The staff reacted very unfriendly when pointing this out, shouting that "everyone" in their team could witness that the parts had already been bleached when I gave the chinos to Twins Dry Cleaners. Again, the trousers were one week old and I would certainly not have given them to a dry cleaner with many essential areas of the garment being bleached (it's a deep bleach by the way that goes through the entire fabric). Reaction by the staff was not professional: No offer of a discount, no apology or help finding a solution but still claiming the full price of GBP 15 for the entire service (had a blazer cleaned as well at with mediocre results). If you care about your clothes/money and appreciate a good service you should consider other options and stay away!

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  Nik Murthy

  :: 26 January 2018 14:44:54

  I was recomended Tam @ Twins after years of bad tailoring experiences at high end tailors. I have been with her for years now and have not looked back. I lost 4 stone and quickly found my clothes didn't fit and Tam has performed magic on about 60-70 of my clothes, from taking in jackets, hemming trousers/jeans, altering waists, adding pockets, altering my whole tuxedo and lounge jacket. As a comparison, before Tam I had one item which was done elsewhere at a far more substantial cost but Tam's work was better / equivalent of the other place which charged more money. Crucially she seems to have a nact for getting things spot on first time, she even altered my cycling jersey which had a large sentimental value to me, something as fellow cyclists may know is near impossible to get done (even the big labels don't do it). I have seen some of the other reviews, I am not entirely sure what happened because as far as I am concerned given the price, her friendliness (level of service and the fact she takes personal pride - if there is ever any issue I imagine she will sort it out), timeliness (she has saved me a few times when I needed a piece done for a dinner I was going to) and quality of work she is more than worthy of 5 stars.

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  Dong Hyun Kim

  :: 02 December 2017 18:03:47

  they do alternation well buy their dry cleaning and service is disastrous. They are bad with keeping up with time and did not clean any stains at all, claiming that it is not ""cleanable"

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  Jonathan Miller

  :: 27 September 2017 01:38:21

  Very good service. Soho institution. Rather chaotic but they’ve lost nothing so far. Eclectic selection of notions and sundries.

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  Helen Bui

  :: 14 August 2017 23:41:06

  You will not find a better price in Central London, great customer service and amazing prices. I have been to other places and all charge extortion prices, do not bother. This your best shot, A* everything.