Vertu Volkswagen of Whitchurch in Whitchurch

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comments 5

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  Ollie Vaughan

  :: 13 February 2018 07:46:08

  Vertu Volkswagen Whitchurch made the process of getting my new car so easy. Along with brilliant customer service and interaction I didn't feel anything but happy and excited to ask questions. My sales rep ( I dont know if i'm allowed to use names) was enthusiastic and took time to take a personal interest in my specific needs and requirements to find the perfect car for me. They didn't force upsells, and I couldn't be happier with the service provided. Thankyou Vertu VW

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  Jo Revill

  :: 12 December 2017 18:45:19

  Very helpful, friendly and professional service, explained different options available. Would highly recommend.

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  Ben Roden

  :: 22 October 2017 19:47:31

  Went into my boot, used some of my oil without my permission (it was put in my car) then they didn't put it back properly so now it has leaked everywhere. Also their courtesy car broke down and they wanted to charge me for warranty work! Not impressed. This used to be a good garage apparently.

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  Jack Collins

  :: 02 August 2017 13:32:01

  Outstanding customer service! The sales team were very informative and helpful throughout the process, they helped my get the best deal for myself and followed up after purchasing the car to ensure everything is running smoothly! A cracking pain-free service! Thank you.

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  Peter Gilbert

  :: 31 July 2017 11:34:19

  The personal touch has been lost completely. Having been a customer of this garage for 20 years, I am appalled at how slow the response is. I have a simple problem with my car. In the past, I would have phoned the service department and spoken to one of the staff who would most probably have known me by name. I would have been given prompt advice and either a "Just bring the car in and we'll have a quick look" or 'That sounds like something we'll need to look at more closely. Let's book it in". The booking would have been done in a flash. Instead, I talk to a call handler in Newcastle who knows nothing about the cars and whose only recourse is to load up a diary and book the car in. This took time. She also tried to sell me other products during the same call. In all, it took 7 minutes to complete the call. In the past, this would have been done and dusted in a couple of minutes. Call centres are impersonal andineffective. Get me directly in touch with the actual provider of the service and I, as a customer, get the prompt, personal service I expect and deserve.