Virgin Active in London

🕗 opening times

comments 5

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  ioana fodor

  :: 03 April 2018 14:48:47

  It was my first time here. I believe there is room for improvement. The spa room was very dirty, on the floor, around the door handles, outside the basin and also the handle for the massage bed. Disgusting 🙊 The pools had a very high amount of chlorine, too much from my opinion, as I felt it in my eyes and nose when the jacuzzi came on; my skin was smelling of chlorine even later in the evening, after having shower and using body moisturiser. And also the salads from the lounge weren’t fresh. My friend found something that looked like hair in her salad and mine was a bit mushy. The staff there didn’t even refund her the whole money and I was told that nobody complaints. Well, I’m sorry to be “the only one”, which I doubt. It’s not only about claiming to have 5 stars or being a Virgin Active gym, and have high prices, it all comes down to the service provided and the quality of it. It was an ok experience, but wouldn’t go back again.

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  Reno Mindemann

  :: 03 March 2018 16:53:21

  Things have changed here a little bit: shorter opening hours and seemingly more aggressive sales. The small gym floor is of course still small. I started using Aldersgate during weekdays though they also start shutting sooner - don't really get it in the age of 24/7 gyms. All this stretches the perceived value for money.

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  Tom Roberts

  :: 25 February 2018 17:11:41

  There isn’t much they can do about the small free weights area, but the dirtiness of the place is disgraceful (and other reviews have been saying this for years). Windows are filthy throughout the building and all the glass in the spa is revolting. The walls in the spa are dirty too. The big glass wall that separates the spa from the rest of the gym is disgusting. Totally ruins the feeling of relaxation. The main event is the pool overlooking the Thames, and that is gross too. The edges of the pool area are covered in cobwebs and dirt. It is astonishing. The glass has had a snail on for the past 6 months. I just don’t get it. With the TERRIBLE hours (shutting at 9 on a friday) and the amount we pay - not cleaning is simply a disgrace.

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  Cavit Gunay Demir

  :: 25 October 2017 23:11:08

  It has been 3 months I am membership of Virgin active canary riverside. When I was attending I told them that my supervisor has referred me to this club and asked if they do something refer a friend complementary. I did not force the lady to do, I just asked if they have any complementary stuff when someone referring friend. The lady said of course they do have and asked me to provide my friends name and Virgin active brunch name by email. I have sent the details immediately, however I did not get any response. Afterwards I have sent another Email and did not get any response. When I went to gym I have asked for the lady who checked me in and a guy came (probably the manager) instead of her and said they are aware of the situation and probably the company will give one month complementary to who referred me, but they did not do any action of that. It has been three months and I am really disappointed of the customer service. Still sending emails and no one is caring about me. The woman who referred me she is my manager at work, and the problem is that she will think I did not even give her name to Virgin Active. This situation is really bad! I was always told that Virgin Active is the best place to choose for gym but being best is not enough, a company's customer service department makes a significant impact on the success of the business!

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  Angelina Kenza

  :: 04 October 2017 11:23:20

  I have been a member for ages and I really like this gym compared to Third Space which can be a little too big and less of a "Health Club". I do go to the gym to work out but sometimes will take my laptop and work from the lounge. Staff are loyal and friendly to clients. PT sessions are very expensive but you do not need it if you go to classes. The machines are very high tech and follow you on a program which is all tracked in an app. Keep up the customer services (New staff need to be trained) but I am happy. I really enjoy going to this gym!