Virgin Active i Nottingham

🕗 åbningstider

kommentar 5

• en

  Aka Guz

  :: 16 April 2018 20:07:23

  This place is never clean ! They don’t use external company for cleaning just use members of sales team to clean the area. The management team from Debbie ( btw never returns any phone calls) to Ali ( head of a PT who knows nothing ) to evening manager Alice really could do with Customer Service training ! Your head office should look into your branch ASAP. You are loosing your valuable customers.

• 

  Maureene Gillham

  :: 28 February 2018 16:58:55

  worst spa I have ever visited. no hot tub or Jacuzzi, only 2 broken sun lounger, no chill out area, steam room and sauna ok, asked to leave swimming pool as wasn't swimming fast enough, pool segregated into slow, moderate and fast lanes, excrement at bottom of steps from pool had to report twice before cleaned up, massage hurt my back with being too hard, facial ok WOULD NOT VISIT AGAIN.

• en

  Vanilla Milkshaake

  :: 17 February 2018 08:17:11

  There are only 2 good things about this place - it's in town so easy to go to after work and I love the building it's in. Other than that it's over priced (and they just informed they're increasing the prices!!) it gets so busy during peak hours you have to wait for equipment for ages and often I can't finish my workout because of that. They really need to invest in more machines/free weights!!. Also ladies showers need a good scrub. Not what you'd expect for 50odd quid a month.

• 

  M Murray

  :: 08 November 2017 14:56:12

  Pretty decent. Lack of jacuzzi massively lets this gym down. The whole swimming and ‘spa’ area feel very public swimming pool-esque.

• 

  Jon Tolley

  :: 26 September 2017 13:57:53

  I joined the gym after having had a serious injury and wanted to my fitness levels back. I was encouraged that they seemed knowledgeable and informative and eager to help me. Following joining I signed up to multiple personal training sessions to assess me (at great expense). This happened but from there on in, everything failed. It took multiple attempts to get the promised follow up training plan from my personal trainer and by the time I finally got it (over a month after doing the sessions), I could not remember the appropriate techniques to get it right. I tried to get assistance but to no avail. I did not want to pay more for the same level of service so just used the pool but found myself taking very expensive swims and preferring to run on the streets for free in the end without ever getting to the route course of my initial injuries. Having made 2 calls to try and cancel my membership I was made to go through a lengthy procedure to make this happen rather than them take action, take my details and get the bottom of the problem to try and retain my membership and find out why I was cancelling. In the end I cancelled my own DD to get a response so they then wrote to me! This meant I again had to take my own action to call them and resolve. Still no call back. Eventually they contact me wanting extra for the remaining few days of membership following cancellation (5days) and the membership team ended up arguing with me. I'm sat in an office surrounded by marketeers and sales. They were absolutely astounded that the person let the call get to that level and still never once wanted to get to the bottom of why or see it as a positive as to how they can improve their systems. Go to the new council gym or Holme Pierpont. Half the price, friendly staff and no pretense.