Bairstow Eves in Beeston

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comments 5

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  martyn vaughan

  :: 15 December 2017 12:24:54

  Completely unprofessional & I would never use them ever again. Please try to never use these fools.

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  Enikő Horváth

  :: 15 October 2017 08:35:22

  The worst agency ever! They mislead us and then let us down. Now they are telling us that my problem is not their business. They do not answer my and Citizens emails. When I went into the office and wanted to talk with the agent she simply walked out of the office and left me there. This is how they serve us, customers. Do not recommend them at all!

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  Antonio Mascolo

  :: 26 June 2017 16:55:42

  it's been the first time that i tried to rent a house with bairstoweves and i think i will never try again because the behavior it has been bad and not correct with me and my girlfriend we did an application for a property 2 days after they have pubblisched on the website and we were waiting for 2 weeks while we called many times especially the first week for any information about but everytime they said the house was still visiting even if we did already the application and at second week where they didn't let us know anything about we went to the agency and they said the house was already taken without tell that to us if we weren't go there we could never going to know that we lost that application

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  jamoz42

  :: 10 June 2017 15:50:53

  This is a copy of a recent email I sent with regards to my treatment from this estate agents: I have been extremely disappointed with the service I have received whilst renting under Bairstow Eves, and I will list my causes for complaint in full. - A Total failure to fix a major issue (The house's boiler working only intermittently), originally reported November last year which culminated in multiple Electricians and Plumbers visiting the property and completely failing to solve the issue. - Obviously this fault is complex, but it is absurd that ANY issue relating to the heating of a property should go unsolved for over six months. -Multiple issues unresolved when we moved into the property. As well as agreements made at the time of contract signing being ignored (The house was agreed to be rented unfurnished, but still contained furniture when we moved in, when phoning the response we received was a verbal shrug and the suggestion that we move the furniture into the garage which obviously rendered the garage unsuitable for parking). - A Distinct and pronounced lack of communication within Bairstow Eves, the primary example for this is the online reporting system (in general an excellent idea) wherein you were asked to give a full description of the issues and photographs to assist whomever got sent to the property. To the best of my knowledge none of that information ever reached the plumbers and electricians who visited, with each only knowing the vaguest outlines of the problems at hand and knowing nothing of the details and pictures sent through the system. - An additional example of the lack of communication would be our contact preference which were initially requested as Sammi being the primary contact and me the secondary with calls between the hours of 8-4 being impossible for Sammi and 9-5 for myself. Phone calls were almost always made during these hours. - A shocking lack of organisation within the Beeton office itself, including staff having no idea who was dealing with our house and culminating in the office "misplacing" their set of the house keys and requesting that we lend them one of our sets. In conclusion I am spectacularly unimpressed with the service, and it is a Major reason we have not renewed the let for this property, baseline incompetence is one thing but spending five months to not fix a major fault is something else entirely. I will never be letting with Bairstow Eves again and will advice anyone I know to steer clear of them in the same way I would advise someone not to drink a litre of battery acid.

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  Gabrielle Aikman

  :: 10 June 2017 12:16:58

  I rented a flat through Bairstow Eves thinking it was a good trustworthy company to take out a lease with. It was one on the most horrendous experiences I've had, there was only one built in heater in the 2 bedroom flat, it broke in November so I phoned them up and explained, I was told there was 2 oil heaters so there's ample heating, it was terribly cold throughout the winter and it made myself and my daughter ill. I decided to leave the flat straight away so I handed my notice in. Upon leaving they wouldn't make a convenient appointment to hand the keys over so I had to leave the keys at the property and allow them the check it out themselves knowing the property was in a perfectly clean condition with no damages made by myself. Well the email I got from then was a shock to say the least, they accused me of painting ceilings, stealing cables. Changing tiles and leaving the place in a dirty condition with paint splats. It's was totally ludicrous that they think or even suggest a single mother that works full time would do any of this in 6 short months. It took me 3 weeks to get my full deposits returned to me and long painful phone calls from me and a huge amount of stress. The staff are the rudest people I have ever had to encounter with an 'I don't care attitude'. I strongly suggest to anyone that wants to rent a property to stay well away from Bairstow Eves, it's not worth the stress and the upset having to deal with their bad customer service and made up lies.