Claridge's in London

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comments 5

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  Ali Hamaad

  :: 06 April 2018 19:05:49

  You would think that a place like Claridge’s where it is very difficult to get a booking for afternoon tea would offer something out of the ordinary. Unfortunately for me and my family this was not the case. We arrived with 2 children (aged 4 and 1). Both had been asleep in the car so were a bit teary and crying. The manager in the afternoon tea area approached us and said that if the children did not stop crying we would have to leave! We eventually got them to stop after much coaxing and bribery but were offered very little help with this. When our tea arrived it was ok, nothing particularly special and the service was slow. I had to repeatedly ask for a refill of my tea. I have now amended my rating to reflect the management’s response to my rating and separate concern in an email. The manager has acknowledged their shortcomings, recompensed us and invited us back to retry the Claridge’s Afternoon Tea experience. The response was very quick and they were apologetic. Whilst I cannot give them a 5 star rating I have increased my score because they have appreciated our disappointment and addressed it appropriately. You can’t ask for more than that from any company.

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  J K

  :: 18 March 2018 20:43:09

  Best hotel in London IMO! Myself and my wife are Londoners born and bred and will always reccommend this truly stunning hotel. Great restaurant, food and bars, impeccable rooms and impressive staff that know how to ensure that your experience is exquisite every time. Great for afternoon tea with family or friends. The place just oozes class and sophistication! Love this hotel!

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  Nina Has

  :: 04 March 2018 08:03:24

  Absolutely amazing afternoon tea and service! Unfortunately I forgot the name of the gentleman who served us (he was from Budapest) but I wanted to thank him for making my mum's visit to London even more special. Service was exceptional and even the gluten free tea looked just as fabulous as the "normal" one. I'm so glad I finally made it after waiting for so long to get a space!

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  Mar Doncel-Luengo

  :: 22 February 2018 07:54:07

  The best afternoon tea in London - and I have done a few. Exquisite service - nothing is too much trouble. The staff are knowledgeable about what they serve and will do their utmost so you have the perfect experience. Their food is consistently outstanding - I am particularly partial to their egg sandwich - they manage to elevate this simple thing to a delicacy. Their tea selection is thoughtfully chosen so there are both classic choices as well as interesting teas you could not taste anywhere else. My favourite anecdote: we were served a beautiful tea jelly with our scones, and having loved it I got curious and asked the waiter: 'which other jams would you have?', and he answered with a confident tone 'which jam would YOU like?.

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  Izabella Andersson

  :: 03 January 2018 11:50:19

  Everything is fabulous, starting with their afternoon tea, to the bar and to the restaurant. The afternoon tea is exactly as how I imagine most people would enjoy it: impeccable service, fine china, silver teapots, and a great selection of teas, tasty pastries and wonderfully prepared sandwiches. Both young and old can enjoy the afternoon tea here. The champagne high tea is worth recommending, but if you’re not in the mood for afternoon tea, pop in to the bar for an expertly prepared drink, or go all-out with a dinner at the restaurant. You won’t be disappointed by either of these choices... Do dress smartly and avoid sneakers and t-shirts (not only to get better service / a table, but also for your fellow guests) as it only adds to the atmosphere.