Connells Estate Agents in Kingswood in Bristol

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comments 5

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  Paul Bert

  :: 22 November 2017 23:00:43

  Terrible customer service if you phone them and they say they will call you back it's lie they won't!! I have also been sat in there office waiting to be seen and witnessed what they are like from the other end of the call. One member of there staff it seems to go out of her way to be particularly unhelpful and will shout out things to other members of staff to say instead of just giving the information asked for

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  Ruth Gray

  :: 26 September 2017 18:22:15

  Dreadful customer service. Rarely answer the phone & when they do, promise to ring back, endless cycle of disappointment. Despite 5 phone calls still no resolution or refund of deposit for a poorly managed let that never came to fruition. Avoid at all costs - mainly yours. Absolutely shocking Company.

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  lauren mitchell

  :: 21 March 2017 21:01:38

  There should be a negative icon. Ridiculously poor service. In April 2016 we placed an offer, and were told 6-8 weeks to complete. In September we finally completed. The only communication I had was when I went in the branch, as no one bothered to return my phone calls. Currently, nearly a year later, they are still advertising my flat for sale! I've been in twice now to get it sorted, only to be fobbed off by them saying they are selling the flat above. Even though this flat isn't the one for sale- it's next door. All they care about is making money, not the customer. I will never be using Connells again.

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  Rupert Patterson

  :: 31 December 2016 10:42:14

  Outstanding service. Professional, friendly and excellent ongoing communication throughout the sales process. Despite the fact my sale dragged on, Connells remained supportive and patient and kept me in the loop about what was happening. I could not have asked for more from an Estate Agent. I didnt get anywhere near the same service from the Solicitors dealing with my sale so the fact that Connells were so supportive was all the more important! Cannot recommend them enough.

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  Jack Walters

  :: 08 December 2016 09:29:04

  We had some pretty bad experiences to begin with - like people turning up for viewings without them telling us, and at one point they lost our keys then tried to blame us! However throughout the course of our house being on the market they seemed to go through a complete change of staff and we've found the new people to be nothing but polite, professional and helpful. Let's hope they stick around! (Information correct as of December 2016)