Enterprise Rent-A-Car in Southampton

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comments 5

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  Steph Woodhams

  :: 13 April 2018 10:02:48

  Very friendly and helpful. Hire car was lovely :)

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  Fix IT 101

  :: 08 March 2018 17:38:28

  Booked an economic Oktavia size/class car (1.9TDI). Was given an AWD 'premium' and requested a swap next day. To be given another AWD car WITH AN EMPTY TANK! Incompetent staff! They won't do their job. Can't understand something so basic as miles per gallon ! And receiving a car with an empty tank... idiots! Avoid!

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  William Hatch

  :: 28 January 2018 14:58:57

  Amazing customer care good clean car and droped me home afterwards.

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  Michal Kohlmann

  :: 15 January 2018 10:52:55

  Excellent company, highly recommended. Use their pickup & drop off ! It is very helpful service. Personally, Fareen served both my rentals. She was very kind, check-in was fast, no hassle, car inspection fast. On return handover was very easy and fast again. Pick up was on time, drop off too. Service with capital "C". Comparing in Southampton for example with Europcar, Enterprise is from another galaxy. This is even better service that I used to have with Avis at the airport. Customer service was great at both places but Enterprise has pick up/ drop off which is excellent service. Enterprise won me as a customer based on my experience. Thank you Fareen!

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  Mary Isaac

  :: 24 December 2017 22:24:22

  I'd like to make a formal complaint about my experience on 24th December picking up my rental car. Firstly the only reason I rented from you in the first place was due to Snows Toyota Southampton being closed on Xmas eve. When I first called up to book the car I spoke to both the branch and an operator who I specifically told I didn't have my photocard licence card as I have lost it. I was told that would be fine as long as I bring some ID and my NI number. I also brought a proof of address just incase. I was also quoted  £112 with you being aware I didn't have my licence. When I got to the branch I was told 1. I needed my driving licence card or the paper counterpart (despite it no longer being in use last time I checked). Then when I explained about not having my card I was then told I needed to pay £6 extra for a "driving licence check" - not mentioned at the start of things. The two women serving were trying to imply that if I couldn't provide my driving licence number they could not rent the car to me when this should have been sorted in advance (the DVLA office was closed so they were not able to check if I had a licence or not) - definitely not my problem. The staff were making out that I could potentially risk missing Xmas on the East Coast with all my family all because your "professional" business couldn't be organised enough to call DVLA BEFORE they shut for Xmas to do all the necessary checks or better still - ask me before the morning I arrive to see if I can get hold of my driving licence number which I would have happily done. Secondly, after I eventually got hold of my driving licence number after going back through 3 years worth of emails  (had my licence since I was 17) - I was told that I had no choice but to take out the Rav 4 despite having asked for the smallest automatic available. I've never experienced driving that big a vehicle and don't particularly like it especially driving long distances. When I initially booked I was quoted a Vauxhall Corsa or similar as stated in my email however i ended up with a car double the size meaning I spent double in petrol to what I normally spend and also struggled to find space to park it once i arrived so in the end I just left it on the road. I normally spend £30 maximum in total on petrol driving to Wales and back but this time I've spent £45 one way covering a similar distance. In order to get my complaint resolved I would like a refund of at least 50% of the rental due to the excess petrol I have been forced to pay, despite there being smaller cars available at the rental shop (we saw them on the way out). I was told (when I asked if there were any smaller cars) that people who booked more than a week in advance got priority of choice so that's very strange considering I booked this on 15th december. I am a new customer but unfortunately was not at all inspired by the service I received. I look forward to your response, Mary isaac