Evans Halshaw Citroen Cardiff i Cardiff

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kommentar 5

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  Judi Pickard

  :: 23 March 2018 09:36:32

  Made test drive appointment 4pm Tues for 1pm Wed. 10.30 Wed phoned to reconfirm and ask to come about 12pm - advised no problem. Left home 11.05 and arrived 12pm. On arrival told red Beetle sold Mon and they had been trying to contact and left messageS on landline. They pointed out I hadn't given mobile number. Pointless since I don't have hands-free in car. Message cancelling appointment left on land line at "11.52". Further message left at "12.26" from Chris "CALLING TO CONFIRM YOUR APPOINTMENT AT 1PM". WHAT AN APPALLING SERVICE. Since telling other about this general response has been that's Evans Hallshaw for you - wouldn't use them. J Pickard

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  Elinor Hammond

  :: 22 March 2018 15:09:04

  Good range of cars and not pushy but would ironically would have liked a bit more attention help given it was a weekday afternoon & not busy.

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  Pat

  :: 17 March 2018 19:36:26

  A very satisfied customer. After spending several weeks looking for a car i finally chose Cardiff Citroen. The level of customer service from Majid was excellent. He was friendly, helpful and made me feel reassured, as for me this was a big decision. I will definitely use this garage again. Thank you

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  Helen Quinn

  :: 07 February 2018 19:27:01

  What can I say! Two years ago I placed a driving instructor package at this garage. I was lied to, overcharged on Tax when it should have been free for two years and almost lost my standards check date because of incompetence staff. I was so disheartened. Then on the first service, I took it in, left it a day and when I collected it they told me they hadn't had time to clean it after service. A week after my oil levels were dangerously low, break fluid needed filling and I suspected that the car hadn't been serviced. I took it back with my concerns, and found that they hadn't stamped the service book.....one year on I take the car in as it had a problem, and the new team tell me that when I brought it in for service the records show 200 miles!,,,,this was clearly fraudulent as I had done considerably more and confirmed my suspicions that the service has not been done, I was firm in my belief that this garage was not to be trusted, and dubious of their honesty and professionalism. However, in the last three months I have experienced a complete 180* turn around, thanks to Richard who seems to be running the whole garage from sales, service to customer care. The service I have received at his charge has been first class. Anything that needs doing gets done with clear communication and proof that it is done, and nothing is too much trouble for him and his new team. All I can say is that Citroen should award this new team with a bonus in correlation with their service, honesty and professionalism, I would never have entertained a new contract with this garage based on my initial experience, but now ONLY BECAUSE OF RICHARD AND HIS NEW TEAM.....I will consider a new contract with them. Everyone makes mistakes, and it's refreshing to encounter people who own it...even if it was not their personal fault... Thank you Richard and your new team.

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  Richard Denton

  :: 01 December 2017 15:59:04

  I own a Citroen and dread it having to go in to the shop. On my first service I was told that I would have a courtesy car as I have 4 children, but this didn't happen, nothing was booked, so the appointment was rearranged. The second attempt saw pretty much the same but this time they got on the phone and I had to wait for one of the sales staff (maybe a rep) to come back so that I could have the run around car! The second service, which was booked through their call centre wasn't any better. After taking a day off and travelling down there, I was told that I hadn't brought the correct documentation and the appointment would be rearranged (I brought what the call centre advisor and the email told me to). The next week (after taking a second day off) I was kept waiting for nearly 2 hours for my car to be booked in (was this another case of no courtesy car?) And the hire car was a dirty shambles, with the member of staff pointing out that it had not long come back!? Whilst waiting, I had to express my discontent at a member of staff who was yelling at another to keep out of his f#####g office, in front of the children. When I asked him to lower his voice I had an obscene amount of attitude. Very unprofessional indeed. When it was time to collect my car, I called the office who told me it would be ready in a couple of minutes or half an hour if I wanted it valeted. Half an hour later I arrived at the office... and was kept waiting for another hour and a twenty minutes and had no valet. All in all, a very unprofessional branch. Rude staff. Extremely long waiting times. The drinks machine was broken and no body cared or could offer an explanation as to why thing were taking so long... morel is, don't ever complain.