Giant Store Swansea in Llansamlet

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comments 5

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  Kevin Thomas

  :: 12 January 2018 08:25:08

  Hi I have been a customer with Giant for more than 2 years basically since the Franchise opened here in Swansea. Product range is one of the best for both Male and Female Cyclists. The Accessories are well appointed and meet the requirements of modern day Cycling. The Sales staff are top notch, Jo in particular. Service is second to none i must be honest. I have fantastic advice from Mark and Tom and had complete rebuilds to my Specification. The Cafe is excellent food and service as well. It to me is a Cycling destination these days. I better not forget Magic Mike, well done everyone. See you in 2018.

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  Roy Chisnall

  :: 16 November 2017 17:21:10

  My recent treatment by Giant Cardiff and by Giant Head Office were very poor. I purchased a new bike online from Giant Cardiff and paid a £40.00 charge for the courier service. The courier split the box and lost the pedals the tool kit and pretty much all the bits you need to assemble and enjoy the bike. From here on the lack of after sales service kicked in and after two weeks of constant chasing I finally got all the parts. I was promised a call from the manager at nothing but it never came. I then took my complaint to Giants headquarters where a pleasant guy called from customer services and emailed me about the problems. When he found out that the manager at Cardiff was part of the problem he stopped communicating with me. It turns out the Cardiff manager is a friend of his. End of customer service. The moral of the story is if your bike goes wrong just take it to Halford's as Giant will not want to know. Very poor Giant ... never again !

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  Roy Bates

  :: 16 October 2017 14:54:50

  I recently went to Giant Swansea for a bike fit on a Giant Defy Advanced I have bought. From the minute I walked in to the shop I felt welcome. Every member of staff I spoke with was pleasant and helpful. I would particularly like to thank Gareth who did the fit. He made me feel relaxed and at ease throughout. The fit was a lot more thorough than I expected and Gareth explained everything clearly throughout. I will definitely return to Giant Swansea in the near future and would highly recommend their fitting service.

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  Steve

  :: 09 October 2017 15:25:55

  Very pleased with the service I received at this store. Everyone there is extremely helpful and polite which you don't get everywhere believe me!! Nothing is too much for them and they don't rush from you to the next customer just to get a sale as they are very particular about making sure you have the answer to all you're questions and I ask a lot of questions!! Can't thank Gareth enough for all the help and guidance he has given me. Very patient with me and had the answer to just about every question I threw at him regarding triathlons. And there has been a lot!! Will certainly recommend Gareth and giant to anyone wanting a bike for leisure, trying to be a triathlete (me) or even a professional athlete, certainly have everything there for everyone.

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  Mike Griffith

  :: 01 October 2017 12:20:28

  As soon as you walk in you notice the professional layout of the shop with everything easy to look at. Great service from the staff when the wife and I were looking to upgrade our bikes, very knowledgeable and happy to spend time explaining things to you which helped it us make our choice. Can thoroughly recommend the bike fit with Garth.