Halifax in Borehamwood

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comments 2

• en

  N H

  :: 15 March 2018 10:27:07

  I went into the Halifax branch on Shenley road yesterday. When I asked to withdraw cash I was told I could not as they had an IT issue. I asked for a note stating this issue for my personal reference. At this point the attendant started getting very rude saying she wouldn't do it and didn't see why she should. I asked to speak to the branch manager, Aruna Shah who was equally rude and unhelpful. When I told her I would complain about her she said she would complain about me and when I told her I would change banks she smiled and told me to do so. I see why her staff have such a lack of customer service skills, profesionalism and manners as she sets the example in such a bad way. This branch is a disgrace to Halifax's reputation. I will take this complaint much further internally as I don't think anybody deserves to be served by a horrible person like Aruna Shah and her staff need to be trained by a better manager.

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  Peter Hedges

  :: 03 February 2017 20:57:40