Pure Spice in Poringland

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kommentare 5

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  Fluffy Dave

  :: 08 February 2018 15:18:24

  Ordered a £40 meal from Pure Spice for delivery. 50 minutes later, the order arrived with items missing, although charged. After much debate, a replacement was organised. Another 30 minutes, the meal arrived, but still they still managed to get it wrong. Another phone call only to be told (at 10pm) that the driver has finished and they had no way of getting the meal to me. Asked for refund and was told they can not authorise a refund and that I need to speak to the owner. After repeated calls over the next week, told the owner will be in the next day, told me a note has been left for him, told he will be calling me and told that he is in Bangladesh and it is unknown when or if he will be back. The sheer arrogance of the staff on the calls was beyond shocking. As for the food, the quality was average. l would like to say it was poor, but even though the meal was incorrect, the small amount we tried was average. I will say that there are a lot better options that cover the area and use good quality meats and vegtables and provide a far more efficient service. In summary, average food, slow delivery and the worst customer service I have ever received to date. The only positive I can say about Pure Spice is the delivery driver was a nice person.

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  Tom Lloyd

  :: 21 December 2017 17:46:35

  Good food! Sometimes a wait, but its worth it. Plan ahead and order via telephone !

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  Nicola Elliott

  :: 03 September 2017 16:56:37

  I used to love it here: That was until I read it's hygeine rating... 1!

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  Leoni

  :: 26 August 2017 21:44:08

  My sister found GLASS in her curry and a lady on the counter was reluctant to give a full refund. Luckily another member of staff was more responsible, but still a disappointing experience.

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  Andrew Rodger

  :: 27 May 2017 23:19:58

  Delivered every time and the lady call taker is lovely!!! Food is fab as well and always HOT, Loads better than `St Stephens' Michelle & Bill ~x~