Story Homes in Carlisle

🕗 opening times

comments 5

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  amy L

  :: 12 September 2017 16:13:15

  If I could give less I would. Customer service with this company is pretty much non existent, ignored time and time again and fobbed off constantly even at management level. The state of my new house is laughable. How this company claims to be a 5 star builder is beyond me. Wrong bathroom tiles Numerous leaks and water pouring through ceilings No heating for 5 weeks on two separate occasions House redecorated and still poor quality Front door leaks water Tops off the posts of the stairs Bi fold doors didn't open The list really is endless AVOID at all costs really isn't worth the hassle or stress

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  James Ruddick

  :: 11 April 2017 21:34:22

  The new head office a amazing use of a historic building and really does look the part

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  stuart anderson

  :: 23 March 2017 17:10:24

  extremely poor build quality, had major issues with leaking roof on a 4.5 year old house, ruined ceilings and carpets etc, had a survey done and it clearly states builders liability but story homes do not want to know. They say it's down to premier guarantees, their warranty provider for years 2-10 on a new build. Problem is this company do not want to know either just give you the run around and their policy includes a £1100 excess for a WARRANTY claim, how does that work?? Should not have to be a penny out of pocket for a 4.5 year old house which is not water tight. One star is actually too generous a rating!,,,

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  Ben Murphy

  :: 20 October 2016 10:05:38

  After attempting to contact the mobile number provided on Rightmove several times a day over the past week and having no response I decided to give up and call their head office sales department where yet again nobody answered. I finally managed to speak to a lady that told me the sales team do not start until after 10.30 am and that you won't get them on a Tue or Wed. Still nowhere near closer to finding out about this development. The info provided would be of use on your advert. You may also sell your homes quicker.

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  ahusuyip68

  :: 09 September 2014 11:10:42

  Have purchased a Story Home at "The Woodlands" Shotley Bridge, the biggest mistake of my life. I have discovered many major problems way beyond what are classed as snagging issues which are usually resolved once they are brought to the site managers or sales staff attention. Unfortunately my property has major issues which the company want to repair by covering with a sticking plaster. I am an elderly woman who is being treat like an old fool who is making an issue out of nothing. My life savings have gone into buying the house & I do not have the resources to have the repairs done by reparable builders/workman or seek legal advice. I am not alone in my complaint with Story Homes as home owners either side of me have issues with the company. I was promised by head office customer service that a Production Manager from head office Carlisle would come & discuss with me my complaint, however a phone call this morning has advised me that this will not be happening, it appears I am way below his pay grade & that the site manager is all I can expect. I have no confidence in the sales staff, site manager, overall site manager or the customer care manager, so looks like the big boys can ride rough shod over us mere mortals at the bottom of the pile. I have discovered the workmen who build my house plus the site manager & landscape/gardening workforce were sacked. apparently. My rating for Story Homes is zero.