The Crown Hotel in Stoke-on-Trent

🕗 opening times

comments 5

• 

  sam Holder

  :: 10 May 2018 00:20:05

  Just someplace get your head down great staff

• 

  Kat hopkins

  :: 28 April 2018 18:42:52

  I have had the displeasure of staying here twice. Both times with the misfortune of the same room. Both times with the same displeasing experience. Visit 1: wind back to 2002. I was fencing at the nearby stadium and my team were all booked in. Very few of us made it through the night. We were in the room by the train tracks in the corner. Burned out plug sockets, no plugs in the sink or bath hole. Blood on the shower curtain. No curtains. No heat. Vomit (not stains on the floor). Peeling wallpaper. Mould. Water stains on the wall and soiled bedding. Demanded a refund and left. Wind forward a good chunk of my life to late 2017. Couldn't remember the name of that travesty so ended up booking a cheap stay over en route for a trip to alton towers. As soon as i got there it was like hell opened up. The building from the outside isnt bad, its typical of its era. Inside, some of the original structure does still hold charm, the people that run it are nice people (there ends the nice things). I thought ok. Its no frills. This was a 16 year gap give it a go. So carried on. Step by step i knew i was going to that same room. Walked in. Now two big plus points.....bedding was clean and matress was also. Plus, there were now curtains. However, all drained in to insignificance by poor care of the room. Still stained, still mouldy, still peeling, now very very smelly. I wish i still had the pictures as i swear it is the sane carpet and bath suite from all of those years ago. Quite awfully i bought bottled water to clean my teeth and my own glass to drink from, i couldnt do it. Then took myself swimming locally to shower. Somewhat more inviting. Now i wont lie, if someone bought it out, completely gutted it and modernised it and enhanced the charm it does have within, this would be a lovely central place to stay. However, in its current state it is not. The people running it are willing and i think they are far to stretched :-/ One day hoping i can forget and give this 5* and not 0*. But, i can imagine its just a wish.

• 

  Emma Cairns

  :: 26 April 2018 10:17:39

  Must say we stay every year and will continue to as the atmosphere is lovely but unfortunately our room was not quite up to scratch..

• 

  Heather whatever

  :: 15 April 2018 15:55:08

  A++ for the staff. This is a bit of a fixer upper. If u need somewhere to stay and keep warm then its great. Would not reccomend long stay. No lift however im sure the staff would be happy to accomodate.

• 

  Formula 1Fan

  :: 04 April 2018 03:49:14

  This place is nuts the room they put us in was not fit for my dog. they changed it. The FREE PARKING is monitored by Not So Smart parking you leave and even though they at the hotel have taken your plate number you start getting fines of up to £1,600.00 for a week you keep calling the crown and they keep saying it is sorted LIES more bills from a Debt Recovery Plus for £1,600.00 what do the crown say oh we can't sort it it is up to you. update here is their latest response Note the A PCN not 7, Dear Guest. We are sorry to hear that you have received a PCN for using the hotel car park. Please note any disputes need to be raised to Smart parking directly and hotel can not assist you on this matter. We can provide you with the confirmation that you have used the hotel facilities and you are a genuine customer who is entitle free parking at the hotel during you stay. However your registration number need to be validated at the reception up on check in to exempt any PCN generated. The hotel car park is clearly displayed to all the customers the terms and conditions to use the hotel car park. You have also got the right to appeal this PCN which motorist need to do which has again clearly stated in the PCN. Hope this will provide you answers to your questions. Regards Crown Hotel