Town Hall Hotel & Apartments in London

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comments 5

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  David Hunter

  :: 18 April 2018 15:42:13

  Check negative reviews before you book! I booked the hotel 10 days ago. Have just been told that there is a flood in the hotel and my room is cancelled. I am due to stay there in 3 days. I phoned the receptionist as a new customer and was told that there is availability in the hotel over the next few nights but they are now fully booked on the night that I originally booked. Interesting eh?! I checked the google reviews and this has happened repeatedly to others...

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  Julie Manning

  :: 01 April 2018 20:39:35

  We've been staying here, since it practically first opened, in Jan 2011. It's consistently great. Elegant, luxurious rooms & apartments which are great value for money.

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  Dominic Neary

  :: 28 February 2018 21:16:33

  Told me at check in that they had no room and I had to go to a room 2 miles away. In a blizzard. I refused so I guess they kicked someone else out. They shoved me down in an underground room which was a strange shape. And the swimming pool was shut. That was the reason I booked the hotel. Refused to contact anyone who had the authority to do anything til the next morning, but did say I could cancel and go somewhere else. Awful awful hotel. Horrible experience on the worst night of the year with tonnes of snow. Terrible customer service.

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  James Ensten

  :: 20 February 2018 23:26:27

  So I'm like 70% for Town Hall. The room was spacious, with a kitchen and laundry. All good there. But it was also loud-ish, lots of noise from outside, and not really dark enough. The staff was friendly but not overly so. And zero recognition of status. Plus they billed the entire week's stay like two days in. Not sure what that was all about. Oh, and the restaurant was not great. Satan's Whiskers across the street was really good though.

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  Peter Lloyd

  :: 02 December 2017 20:52:36

  We had an amazing time here - it is now in my top 5 of all hotels I've stayed in (and I have stayed in a lot). The building has been refurbished with an astonishing care, with imaginative details everywhere you look. You get a real sense of the buildings past, but also the attention and creativity that has been applied to every bit of it. On arriving we were upgraded to an apartment room which felt like a luxury flat with beautiful little touches (some especially for my birthday). We drank cocktails in the hotel bar, swum in the luxury pool, and ate a most wonderful breakfast. I can't recommend this place highly enough. If you like to experience old buildings in new ways, this place is for you.