Vidadent Dental Practice in London

🕗 opening times

comments 5

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  Juliette Grulier

  :: 29 January 2018 13:32:26

  I had a crown a few years ago, it felt many times (every 2 months ish) and at the end they said that it cannot be fixed and need an implant. I have raised a complain to be refunded.... to avoid as doctors do not stay, or just a few months....

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  Thomas Webber

  :: 16 January 2018 23:49:12

  Don't go there if you care about your teeth. Waste of money. Unprofessional team!

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  Kes U

  :: 16 January 2018 23:41:46

  Terrible customer service. My appointment was canceled the same day. I rebooked it for another day and the clinic was closed on my arrival. No communication was made and no apologies! Is this the way to do business?!

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  Tim Sullivan

  :: 14 December 2017 21:44:26

  I have a top denture and some crowns and one of my crowns broke and half was still in my gum and the dentist said they would pull the tooth and fix a tooth to the denture. They told me it would take 5 working days to fix another tooth to the denture I have and booked me in for an appointment the following Saturday. I got a text message from the dentist at 7.45pm on friday cancelling the appointment and i asked them why they texted so late as I was meant to have worked the following day and had to cancel. They said it wasn't there fault. I waited another four days and text them back telling them I want my denture back from the lab as I can go somewhere else and get it fixed in a day and I got a text saying come in on Saturday and we will fix it. I told them I was coming tonight to collect the denture as I'm fed up waiting. I got a message back later saying come in later for your denture as we are open till 9pm. When I got there the shutter was half down and spent 15 minutes ringing the phone and knocking at the door before someone came and let me in. I got my dentures and left but no apologies for waiting 9 working days when they told me 5 at the most. Not a nice dentist practice and won't be going back again as they don't know how to treat people right by letting them no what is happening.

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  avrilias

  :: 08 July 2017 14:52:22

  To whom it may concern: I would like to make a complaint about your receptionist. I called her on Friday 7/7/17 to make an appointment for the same day. She told me how lucky I was as there was a cancellation and booked me for 5:15pm. I went there and it turns out she booked me for Tuesday 11/7/17. She did not apologise and she kept on saying that it was a misunderstanding. I told her that it was not a misunderstanding, I reminded her about our telephone conversation and told her that she made a mistake. She still wouldn't apologise and she said that it was a misunderstanding. I pointed out that she was her mistake and she started shouting at me saying "what do you want to do, say that it was my fault?". I told her that she is very unprofessional, asked her to cancel the appointment and left. I will never come back to your dental practice and i expect a formal apology.