Wickes in Romford

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comments 5

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  Karim Lalani

  :: 27 March 2018 15:42:54

  Worst place to buy bathroom products. Waste of time to shopping around at this place. We went to this big store today to buy complete bathroom products. They are offering very good easter sale discount. We spend nearly 1 hour to select toilet, basin, shower room items. Once we are ready with our choice we went to the customer service to order our choice items because in the bathroom & kitchen department there was only one sales person available and he was busy with another customer. After showing our choiced items to the store assitant, she said all this special offer products are OUT OF STOCK AND CAN BE DELIVER FOUR WEEKS TIME ( There was no notice or nothing was mentioned about this big surprise ) , She showed us three toilets and three basins which are only available in this amazing big stores to buy. You make sure you make a choice of itmes which they have them in stock ready otherwise you need to keep builders in your home for four weeks.

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  Jaiveer Johal

  :: 17 February 2018 20:02:12

  The Area Manager for this Wicks seriously needs to spend some time in this place to see how badly it is operating. Hardly any prices on products, stock all over the place and the manager of the place when asked for a price could not care less. Told me a laminate flooring per box was £50 which is ridiculous so when I took it upon myself to get the price because he obviously didn’t want to help I found it was only £18.99 per box. Not only that, there were no staff to help at all, I had to load box after box of flooring myself and then to be told it was a different price. Half the stock in the place is half open and damaged and yet customers are expected to pay full whack for it or if the manager had his way over 3 times the actual price and that’s if he can be bothered. Avoid this place.....lazy con artists who don’t care less. There is a Homebase less than 5 minutes up the road or a B&Q in Romford.....use them instead unless you like being ripped off and zero customer service.

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  Victoria Barker

  :: 08 February 2018 14:17:58

  Worst Service EVER received from any company EVER!!!! Kitchen has been a disaster from start to finish... even had to chase them to take payment... nobody communicates... poor design, poor service, still waiting for a replacement door 6 months after kitchen was delivered, still waiting for worktop to be finished - taken days off work only for nothing to arrive or worktop fitters not to show up. DO NOT waste your money on ANYTHING from Wickes! Follow up from the above review...... literally at the point of a mental breakdown because of this company. Everything they arrange is wrong... they take no responsibility for customer service.... nobody cares that i havent had a sink for 8 MONTHS!!!! I will make sure that everyone i know and everyone they know NEVER buys anything from Wickes. I have never ever seen customer service like it. Further update.... Finally got worktop fitted..... had to have an upgraded worktop as they couldnt find someone willing to fit our original purchase... they tried to pass this off as compensation for the 9 months of hell they have put us through... then came back with a £250 offer... which is unnacceptable..... weve lost over a thousand pounds in wages, had no sink for months and months... unable to move forward with any aspect of our kitchen.... again customer service is an absolute joke..... very very very dissapointed.

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  Sallo Honda Crf 450x Jhelum, Punjab

  :: 26 December 2017 20:17:37

  Ordered bathroom from them. Worst experience ever. Once you have made the payment your sales advisor will not take your call. Missing items. Bathroom sink was not symmetrical. Very poor quality. Customer services wasn't helpful either. The bath was stripped out awaiting parts. Builder charging by the day. You have been warned. I have never gone to wickes since then.

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  mikeyyy10000

  :: 03 September 2017 21:03:42

  nobody was available to assist in store when we arrived to look & get advice on kitchens but they had some interesting ideas & ranges