Bathstore in Edinburgh

🕗 opening times

comments 2

• en

  Przemyslaw wajda

  :: 08 June 2016 17:08:12

  Excellent and quick

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  Carol Wilkin

  :: 12 June 2014 12:13:28

  Good quality products but will they arrive? Probably not no. We chose a lovely couple of suites and placed our order, the staff were great and very helpful. We were very happy but then the problems started. There had been incorrect items added to the order which despite the store knowing this were still delivered. We then had to wait for them to be collected to get a refund and in the meantime had to pay additional money for the correct items I was pretty astounded that the staff did not sort this out as they were aware of it prior to the delivery being dispatched but as there was a £30 difference in the cost they did not. When a customer has spent thousands I cant see the point in not rectifying a problem in advance of it being delivered and providing a little bit of customer service... no chance! We are still waiting for the refund from the store's mix up over a month later. I you are thinking about buying I would say that if you see something elsewhere go for it as the hassle you will have to go through to to get your bathroom from the Bathstore is not worth it. Such a shame.. f