Hilton at the Ageas Bowl, Southampton in West End

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comments 5

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  Jan Ratcliffe

  :: 05 March 2018 17:40:54

  Phones didnt work, reported the fault at least 3 times during the stay. Nothing was done to resolve the issue during my stay so I pursued a refund. I felt the man I spoke to was rude and dismissive (talking over me during my complaint call etc). Spoke to head office following this and was given a 75 USD gift card and feel totally palmed off. My partner had lost her phone and been locked out of her house-we were relying on basics such as operational phone systems. The lack of working phones ruined our stay as we couldnt communicate and make arrangements for the day. This fell severely below the standards I have come to expect from a Hilton and felt the complaints were not taken seriously. Terrible experience.

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  Dave B

  :: 31 January 2018 22:33:06

  Room 245 overlooks the car park not the pitches. Bed was two singles pushed together to make a super king sized bed, but the ridges from the edges of the single mattresses made the middle of the bed uncomfortable. The metal flap by the door is supposed to be used to stop people getting into the room (like a door chain) but was attached to the architrave and had obviously been used before as the architrave came off the wall very easily when I pulled it. As it was only held on by half a dozen panel pins, I'm not surprised it came off. Don't assume your safety is enhanced when using this, one good push and someone would be in your room. Breakfast was standard buffet affair, but was hot and nicely cooked.

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  Adam Jones

  :: 30 January 2018 18:40:25

  Stayed at the hotel for 2 nights, the first privately the second with a work conference. The staff were helpful, the room i stayed in was exceptional. Servce all round was top drawer. Will definitely return.

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  Rob Farthing

  :: 23 December 2017 19:33:36

  Fantastic location, right by the ageas bowl and the hotel itself looks wonderful at night upon entrance. Bar and restaurant staff were very polite/helpful and the even itself that I attended was great. Would definitely recommend for an overnight stay or event location.

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  Sandy Grapes

  :: 11 September 2017 08:48:33

  Invited for lunch at Benny's. Food tastes good. Indeed the rabbit starter was outstanding, but the main course was not piping hot and came soaked in gravy rather than serving it separately. Almost didn't have dessert as very little left, but a tray of chocolate mousse cake was brought out and icecream offered by a concerned waitress. Rather a long wait between courses. Could do better.