Shuropody in Oxford

🕗 opening times

comments 5

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  Caroline Cluley

  :: 20 April 2018 04:54:51

  How unfortunate that I can't leave a review with zero stars, as this is what this place really deserves. I arrived for my 2pm appointment 10 minutes early and tell the man behind the counter that I'm here. He says "okay". He is with another person on the shop floor. It goes past 2pm, so I tell someone else that I'm here and waiting for my 2pm appointment. She tells me "that appointment was cancelled yesterday". She then goes on to say that my appointment had been cancelled and that they had tried to leave a message the day before but "my phone was engaged". When I asked why they didn't try again, as I explained it is very unusual for a mobile phone to be engaged without it going to voicemail, I was told that "we just go through the list of people to be called and that's it. We then get on with the rest of our day." They don't then attempt to make contact with customers who they couldn't the first time. No apology. When I said that they obviously don't care about their customers, she left me at the front desk, no explanation, and returns with another member of staff, I assume this person was a manager, as there was no explanation of who this person was. She then repeats to me the same thing. I explain to them that their customers' time is valuable, and if someone can't be reached, they should try again and, at the very least, leave a message. I explained to them that perhaps they could do this in the future. (I am somewhat doubtful that they tried to phone me, I'm not often on my mobile phone and I do have voicemail and my phone is never off.) I just couldn't believe that they wouldn't try a bit harder to make contact with someone especially if *they* are the ones doing the cancelling. It was a huge effort for me to make this appointment, I have a lot on my plate at the moment. I get that appointments get cancelled sometimes. What really p1ssed me off was the lethargy in trying to contact me and the totally unapologetic explanation when I got there. The lady offered to re-schedule my appointment, I said no thanks because I will never be a customer here again. ****Avoid this place if you value your time.****

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  j Edwards

  :: 22 March 2018 21:33:56

  Leaving one star as I cannot leave zero .After traveliing for 45 minutes with my mother who then struggled for 20 minutes to complete the 5 minute walk from West gate car park she was turned away by a member of staff who claimed to have tried all day yesterday to call and cancel the appointment - but could not explain why she had not called this morning. The appointment was at 11.30 and the employee offered by way of explanation the comment that she had only arrived at 10" . Avoid at all costs and hope they close as their Bicester branch did.

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  Jean Scarfe

  :: 19 December 2017 18:00:42

  I witnessed an older gentleman with mobility problems who had clearly struggled to get to his appointment be turned away because he was 10 min late due to the late arrival of his taxi....despite appeals by myself and other customers they refused to see him....I was appalled by shuropody....I truly hope this gentleman takes his business elsewhere

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  saifi ahmed

  :: 16 September 2017 14:59:11

  One of the best shop for foot in Oxford

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  Yuan Yuan Sun

  :: 19 June 2017 12:52:33