Waldorf Astoria Edinburgh - The Caledonian in Edinburgh

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comments 5

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  Eric Nejedly

  :: 01 April 2018 17:02:33

  We arrived early to the Edinburgh location after a long night of traveling from the US. Unfortunately they couldn't check us in early which was understandable but promised to send a text once the room was available. The hotel staff graciously held our luggage while we checked out the local castle and Easter activities. However, the staff never contacted us and when we arrived back to the hotel around 3pm they had a room ready. Entering the room we were disappointed in the very small quarters. We noticed holes in the walls and after using the toilet and pressing the button to flush the casing fell off into the toilet. Being exhausted from our travels we debated contacting the front desk to move rooms....but than we thought this is the Waldorf Astoria and this seems more like a Motel 6. So we walked down to the front desk and explained the concerns with the room. They offered to move us and we decided to take their offer even though we had already unpacked. We were told to call the front desk when we were ready to relocate and to make a long review short.....the new room was even worse. Plastic over the carpet, no refrigerator, lost our exterior view.....the employee who helped move us was very sympathetic and relayed our dissatisfaction to the front desk. The same staff member who helped facilitate the move called us back to discuss the new issues and at this point we were done. Traveling with no sleep, expecting a great Waldorf experience and being disappointed repeatedly was to much for a institution that prides itself on being the best in the world. This experience has ruined our 1st day in Scotland. I'd recommend staying somewhere else if your expecting something more than a motel and the best service you get is from the bell boy.

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  Alvin Thomas

  :: 12 March 2018 14:31:14

  First and foremost we want to thank Robert Hargreaves for his extremely welcoming service and attention. We decided to have our honeymoon in Scotland and spent two nights in Edinburgh. Our first night was at the Waldorf Astoria (The Caledonian). We arrived after a day of train travel to find a very welcoming reception and a personal tour from Robert himself (who I had emailed in advance about dinner reservations). The hotel is beautifully adorned. Our room on the third floor looked straight out at Edinburgh castle. We had a large room with ample space and a great bathtub. We also had dinner at The Pompadour - the Galvin brothers restaurant on the 1st floor of the hotel. It was an excellent way to kick off the night. We had breakfast at the other Galvin brother restaurant onsite, which was also wonderful. Overall, I would say that we felt like truly special guests at The Caledonian and I would highly recommend this hotel for those looking for excellent service at a centrally located hotel in Edinburgh. A few other notes - this trip was booked with Hilton Honors points (I have gold status). The water temperature and pressure were great, but I did take a moment to figure out the handles. The have a spa on-site that I did not take advantage of - nor I did I take advantage of high tea.

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  Josh Tevendale

  :: 06 March 2018 15:41:06

  Fantastic hotel! Beautiful inside, staff were very friendly and it was located very central. The rooms were spacious and clean with great views of the castle. The bathroom was also very spacious and modern. The best thing about the hotel was the location, it's a short walk to all the shops and bars etc and a short walk to the castle (the castle is pretty much on its doorstep). Brilliant for any travellers or locals.

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  Daniela Schirripa

  :: 04 March 2018 11:47:20

  Had dinner in the Pompadour Room with my family. The food was excellent! We tasted blends of flavors that were just heavenly. Since it was my husband’s birthday, i wanted something special and it definitely was. The staff was professional and helpful. The room itself was lovely, classy and memorable.

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  Martin Doß

  :: 08 September 2017 17:51:13

  Wunderschön altmodisch, Zimmer teilweise mit fantastischem Blick auf Edinburgh Castle. 1 Stern Abzug wegen Mängeln. Kein warmes Wasser zum Duschen, undichte Fenster. Insgesamt trotzdem tolles Hotelerlebnis mit kleinen Abstrichen.