Debenhams in Cardiff

🕗 opening times

comments 5

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  ZIYI WANG

  :: 29 April 2018 19:21:24

  The sales assistant Kasha at elemis is wonderful, very knowledgeable about the products, fantastic customer service skills. had a complementary facial with her and it really exceeded my expectation, very professional and relaxing. Highly recommended!

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  Fahid Chowdhury

  :: 25 April 2018 16:37:05

  Great products available, sometimes various discounts available in store from 5%-20%. When buying perfume amazing customer service with exceptional gift wrapping.

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  Malcolm Thomas

  :: 22 April 2018 17:06:14

  Nice restaurant choice and pleasant atmosphere. Good range of clothing to suit all tastes.

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  Lisa Fisher

  :: 21 April 2018 21:09:18

  A nice big store with a restaurant and cafe there is also a kat Von d section which my daughter loves.

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  Dee Bush

  :: 18 December 2017 08:17:46

  Extremely poor online customer service. Ordered two Michael Kors gift sets online and paid for next day delivery. However, when parcel didn't arrive, I rang customer services. After 25 minutes holding on the phone, I was finally put through to customer services who quite frankly couldn't care less. Offered to send out a replacement order only to find out that one of the gifts were no longer available. Not the assistants fault I admit, but when I then asked for a refund, was told that it would take 3-5 days to go back into my account. Not only that, he told me that the refund wouldn't include the delivery cost. After I refused to accept this, he then had to speak with his manager to find out what to do. I was told a template would be added to my refund request informing the relevant department that I had asked for delivery charges to be included. Finally, when I told him that I was so disappointed I wouldn't be shopping online at Debenhams again. His reply was 'no worried, that's fine" Really not the kind of service you'd expect from Debenhams after years of being a loyal customer!!