HSBC in London

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kommentare 5

• en

  Daniel Stevens

  :: 13 March 2018 22:12:26

  Be prepared to wait in a queue for 20-30mins. There is one staff member available during peak hours. I asked a member of staff if they had found a lost card. The man replied, you are going to have to wait for my colleague I am on lunch, abruptly. This was an older gentlemen of Indian ethnicity, if you wish to identify him so that he can be trained accordingly on how to deal with customers.

• uk

  Home Maksymyak

  :: 20 April 2017 21:06:32

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  Kenneth Melchor

  :: 13 March 2017 11:30:17

  Nothing but HORRIBLE costumer service. My accountwas blocked due to unknown reasons. Told by the horrible telephone banking service to go to a branch. At this branch I was told I needed to go to another bigger branch, due to a lack of personal. I regret having an account at this bank.

• en

  Kas Mit

  :: 21 April 2016 17:47:15

  21/04/2016 @ 16:00 Me & my father attended our local HSBC branch in Balham to make a international payment. As we entered we were approached by an asian girl with lots of make up on her face asking if she can help. My father with not so great English continued with saying he needs to make a payment overseas. The girl "Mariam" or "Malika" then responded by saying "the cut of time is over and you can't proceed with the payment today so come back tomorrow" This is not the first time I've personally made a transfer so knew this was misleading information, yes the cut of period is over but this does not stop you from processing the payment to leave the following day. As I questioned the girl, she hesitated and then replied "the staff are not free to complete your request" followed by just looking my father blank in the face. I was surprised on how awful the responses were with zero customer skills. I was shocked to see the way she spoke to someone so old and with little English, only because the payment would have slowed them down from closing up and going home one time? I was not satisfied with the false information being given to my father so I stepped in and spoke to another colleague at the counter where I was told this can be done and she has to get her colleague to do it. Great! She went round the back and I could over hear a conversation between the previous lady and her saying "Oh why did you say yes" the lady then came back and informed me that the cut off time is over and it will take 8 working days to reach! At this point I am tired and overwhelmed, its been a long day and its more convenient for my father to bank at 4pm due to personal reasons. Again I wasn't with the incorrect information being given, it clearly felt like they did not want to help and just want us to go! I was adamant to get my fathers payment sent through so for the 5th time I had to explain the procedure of international bank payment to the bank staff. Shortly after they agreed someone could do it if I take a seat. After waiting a few minutes we were greeted by Venelin in a Grey suit who told us he can't make the payment without the Beneficiary address and name plus it would take another 10 working days as the cut of period is closed now. Unfortunately for him we had all the details on paper and were happy to proceed regardless of the duration it takes to reach. We were escorted to a room where he proceeded to ask us questions in a very hostile way, like we were criminals. He asked us the amount and what they payment was for, which in our case was for a TV. He laughed and said that much for a TV.. He then noticed that one name was missing from the account which was not matching to the recently renewed passport my father had compared to the 40 year old account he has held with HSBC. He stormed out with letting us know and after 10 minutes came back its FINE!?!? He continued to repeatedly ask us the same questions if you have all the beneficiary details even though we presented the document to him with all the received account information. He then carried on by saying "this is not the most convenient time to do a international payment" He carried on typing the information in like he had never used a keyboard before or any basic literacy or numeracy skills let alone customer service skills. He then asked me what would you like to input on the beneficiary message, again is was clearly stated on the document in black and white which I repeated in return I was told you can not put that?!? I was told by Venelim I am buying a TV so the message to the receiver cant be Design Fees which is what we were asked to put by the receiver. The message/reference is personal as it would be when doing a similar payment online, which I tried to explain, but his response was I am contradicting myself? At this point my blood was boiling and I was absolutely appalled by the outrageous service and could not believe this was happening, I couldn't stay there any longer and decided to stop the payment and leave. On the way out Venelin decided to call us liars

• en

  Daoud Himmo

  :: 06 January 2016 10:02:25

  Great staff here