Lloyds Bank in London

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kommentare 5

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  Filip Palen

  :: 21 March 2018 16:32:52

  Worst experience I ever had in Lloyd’s, rude and unprofessional staff

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  Lucie Pilbauerova

  :: 18 November 2017 12:43:15

  Terrible experience 😠 The man who work there most of weekends is very nice and welcoming. But the lady who just was there today 18/11/2017 was terrible. Most of weekends when I am going there she was never nice or polite. I think it would be good to replace her by somebody else who doesn't mind to work weekends. Also sometimes the waiting it's about 15-20minutes. Please make some changes !

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  Aleksandrs Rodionovs

  :: 29 September 2017 22:41:32

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  jitender kumar

  :: 31 March 2017 07:25:27

  Nice staff..always welcoming...

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  Kat Lx

  :: 23 December 2016 20:46:48

  Worst experience I ever had in a Lloyds branch! Lost my debit card a couple of days ago, requested a new one online and after I made my way to the branch to widraw money. Had all the necessary ID and information, the lady behind the counter said I could only take out £50. I asked why as I had a lot more than that of available balance, to what she replied with a very superior tone " this is the U.K and these are the rules". I just handed that lady my passport and even tough I wasn't born in the U.K, it's now the place I call home so I'm very aware of the rules and regulations ... Racism??? In my opinion yes!!! I told her that it wasn't the first time I had to widraw money directly from the counter and that nobody informed that £50 was the limit to what she proceeded to say "it's the U.K banks rules & regulations" ( adding the word bank after noticing how upset I was when she used the first sentence). I told her that in that case I want to cancel my account and widraw all my available balance to what she replied " it's up to you". Reluctantly she gave me the amount I requested ( despiste of her imaginary U.K rules & regulations), I said I wanted to make a complaint about the way she's handling me, she told me "you can see the manager" and didn't look slightly worried that I was. The manager on the other hand was very apologetic, told me that as I had a valid for of ID and that I could perfectly widraw the amount I requested. She also assured he was going to have a conversation with her, but still I left bank with no intention to comeback. I'd advise you to do the same!!!